Administrative Assistant

Pillar Allied Health; Newcastle; On-site; AUD 52,000 - 64,000; Full time

Job summary

Pillar Allied Health is a Newcastle-based clinic seeking a full-time administration assistant to join the front desk and support our clinicians and admin team. You will manage bookings, greet clients, handle calls and emails, process payments, and maintain confidential client records.

The role requires strong communication, organisational skills and comfort with practice management software; experience in medical or allied health reception is preferred.

Qualifications

• Previous experience in medical or allied health reception (preferred).
• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Comfortable with technology and practice management software (PracSuite experience a plus).
• Ability to work independently and as part of a team.

Responsibilities

• Greet clients and visitors in a professional and friendly manner.
• Manage appointment bookings (in-person and telehealth).
• Answer phone and email enquiries.
• Process billing and payments.
• Maintain client records and ensure confidentiality.
• Support clinicians and admin team with day-to-day tasks.

Skills

Communication skills

Organisational skills

Teamwork

Interpersonal skills

Attention to detail

Tools

PracSuite

Job description

Pillar Allied Health is a provider of therapy and assessment services with clinics in Newcastle and Brisbane. We pride ourselves on our inclusive approach, supporting clients of all ages and backgrounds. Our team is dedicated to delivering high-quality care in a welcoming environment. We have a team of psychologists, counsellors, dieticians, play therapists, and occupational therapists across two locations.

We are looking for a full time administration assistant to commence the first week of November.

Key Responsibilities

• Greet clients and visitors in a professional and friendly manner
• Manage appointment bookings (in-person and telehealth)
• Answer phone and email enquiries
• Process billing and payments
• Maintain client records and ensure confidentiality
• Support clinicians and admin team with day-to-day tasks

About You

• Previous experience in medical or allied health reception (preferred)
• Strong communication and interpersonal skills
• Excellent organisational abilities and attention to detail
• Comfortable with technology and practice management software (experience with PracSuite a plus)
• Ability to work independently and as part of a team