Administrative Assistant

West Crane Services; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Job summary

West Crane Services is seeking an Administrative Assistant based in Truganina to support the business with customer service and administration. The role involves answering phones, data entry in Xero and Simpro, and providing professional support to staff.

Applicants should be able to work independently, demonstrate strong attention to detail and communicate clearly. Proficiency in Excel and Word will be beneficial in daily tasks.

Qualifications

• Experience using Xero and Simpro for data entry and admin tasks.
• Strong written and spoken communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• First responder for incoming phone calls.
• Data entry using Xero and Simpro.
• Provide exceptional customer service and staff interaction.

Skills

Customer service

Time management

Attention to detail

Communication skills

Independence

Tools

Xero

Simpro

Microsoft Word

Excel

Job description

West Crane Services is one of Victoria's largest Crane & Hoist servicing companies with over 20 licenced technicians servicing and repairing cranes and hoists. This Administrative Assistant position is based in Truganina working for West Crane Services Pty Ltd a manufacturer and servicer of all types of overhead cranes, jibs and hoists. This important and varied role will provide customer service and administration support to the business.

The following attributes are required to be successful in this role:

• First responder for incoming phone calls
• Data entry using Xero and Simpro
• Providing exceptional customer service and staff interaction
• Competent keyboard and data entry skills and experience in the use of Xero, Microsoft Word and Excel
• Demonstrated ability to work independently with minimal supervision
• Time management and the ability to prioritise tasks
• High degree of attention to detail
• Excellent communication skills – both written and oral.
• Ability to pick up new administration systems quickly