Administration Support Trainee

Integrity Business College; City of Melbourne; On-site; AUD 40,000 - 52,000; Full time

Job summary

Integrity Business College in Docklands VIC is seeking an Administration Support Trainee to assist the Administration, Enrolments and Customer Service teams with a range of entry‑level tasks, reception duties and customer interactions.

This role offers practical experience in office operations, student management systems and coordinating schedules, with a Certificate III or IV in Business provided depending on prior experience and qualifications.

Qualifications

• Willingness to learn and develop skills in administration and customer service.
• Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
• Strong communication skills and a friendly, professional attitude.
• Ability to work in a team and take direction from supervisors.
• Good organisational skills and attention to detail.
• No prior experience required – ideal for a school leaver or someone looking to start a career in administration.
• Knowledge of Social Media platforms including LinkedIn and Facebook desirable but not essential.

Responsibilities

• Answer incoming phone calls, transfer calls, and take messages as required.
• Greet and assist visitors, students, and clients in a professional manner.
• Respond to basic enquiries via email and phone, directing more complex queries to the appropriate staff member.
• Assist with student enrolment follow ups and paperwork.
• Assist with general administrative tasks, including scanning, filing, data entry, and document preparation.
• Support the aXcelerate Student Management System with enrolments, student records, and scheduling.
• Class non-attendance follow ups.
• Book and organise student schedules, workshops, and appointments.
• Create and maintain student user accounts on online platforms, including account setup and inductions.
• Liaise with staff, suppliers, and clients as needed.
• Provide additional administrative and customer service support to other departments as needed.
• Marketing Assistance for newsletters, social media, and content as required.

Skills

Administration

Customer service

Communication skills

Teamwork

Organization

Education

Certificate III in Business

Certificate IV in Business

Tools

Microsoft Office

Job description

Integrity Business College – Docklands VIC

The Administration Support Trainee will support the Administration, Enrolments, and Customer Service team with a range of administrative tasks, reception duties, and customer service responsibilities. This entry-level role offers practical experience in office operations, student management systems, and customer interactions.

Candidates will undertake either a Certificate III or IV in Business as appropriate depending prior experience and qualifications.

What you'll be doing

Answer incoming phone calls, transfer calls, and take messages as required.

Greet and assist visitors, students, and clients in a professional manner.

Respond to basic enquiries via email and phone, directing more complex queries to the appropriate staff member.

Assist with student enrolment follow ups and paperwork.

Assist with general administrative tasks, including scanning, filing, data entry, and document preparation.

Support the aXcelerate Student Management System with enrolments, student records, and scheduling.

Class non-attendance follow ups.

Book and organise student schedules, workshops, and appointments.

Create and maintain student user accounts on online platforms, including account setup and inductions.

Liaise with staff, suppliers, and clients as needed.

Provide additional administrative and customer service support to other departments as needed.

Marketing Assistance for newsletters, social media, and content as required.

What we're looking for

Willingness to learn and develop skills in administration and customer service.

Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).

Strong communication skills and a friendly, professional attitude.

Ability to work in a team and take direction from supervisors.

Good organisational skills and attention to detail.

No prior experience required – ideal for a school leaver or someone looking to start a career in administration.

Knowledge of Social Media platforms including LinkedIn and Facebook desirable but not essential.

What we offer

At Integrity Business College, we are committed to supporting our employees' professional development and overall well-being. There will be an opportunity for career progression and upskilling your qualifications

About us

Integrity Business College is a leading provider of vocational education and training across all states and territories . Since our establishment, we have been dedicated to empowering our students and nurturing the next generation of skilled professionals. Our values of excellence, integrity, and innovation are at the heart of everything we do, and we are proud to maintain a strong reputation within our industry.