Administration Support Officer

Department of Customer Service; Gosford; Hybrid; AUD 78,000 - 96,000; Full time

Job summary

SafeWork NSW in Gosford is seeking an Administration Support Officer to provide high-volume, frontline administrative support within the Right to Information Team. You will maintain records, handle routine correspondence, coordinate meetings and events, and assist with information requests under the GIPA Act.

The role requires strong organisation, attention to detail and the ability to meet deadlines in a fast-paced environment.

Qualifications

• Excellent organisational and time management skills.
• Strong customer service skills.
• Thrive in a busy work environment.
• Pride yourself on attention to detail and meet deadlines.

Responsibilities

• Updating and maintaining records and databases, ensuring accuracy and accessibility.
• Provide administrative and support services including records management, routine correspondence, meeting and event coordination.
• Collect and compile information for and prepare documentation for government information requests under GIPA Act.
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
• Respond to enquiries and escalate/redirect issues to ensure accurate information.
• Provide professional customer service.

Skills

Organisational skills

Time management

Customer service

Attention to detail

Deadline driven

Job description

Administration Support Officer Provide Administrative support in a high volume, fast paced and frontline structured environment with SafeWork NSW Clerk Grade 3 / 4 Salary starting at $87,199 plus super Temporary opportunity for up to 12 months located in Gosford (Hybrid)

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the Right to Information Team

The Right to Information Team is responsible for overseeing SafeWork NSW’s statutory responsibilities under the Government Information (Public Access) Act 2009 (GIPA Act). The GIPA Act establishes a proactive, more open approach to gaining access to government information in New South Wales. The team operate in a high volume, fast paced and frontline structured environment, to facilitate the review and determination of applications made under the GIPA Act. This is an excellent opportunity to join a supportive, well-established team, who are passionate about applying the relevant legislations and promoting open government.

About the role

• Updating and maintaining records and databases, as well as complying with administrative systems and processes to ensure that all information is accurate, stored correctly, and accessible.
• Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit.
• Collect and compile information for and prepare documentation and correspondence to assist in the management of requests for information under the Government Information (Public Access) Act 2009 (GIPA Act).
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
• Respond to enquiries, and escape and redirect issues as required, to ensure the provision of accurate information.
• Provide professional customer service

Key Challenges

• Delivering multiple administrative support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.

About You

• Possess excellent organisational and time management skills.
• Strong customer service skills.
• Thrive in a busy work environment.
• Pride yourself on attention to detail and possess the ability to meet deadlines.

Application closing date: 4 November 2026 (9.59am)

If you have specific questions about the role, please contact the Manager of Right to Information, Paige Brown, via email at [e-mail].

For enquiries relating to the recruitment process, please contact Narelle Reynolds, Talent Advisor at [e-mail].

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here .

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Narelle Reynolds, Talent Advisor at [e-mail].

For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process.

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.