Administration Support Officer

NSW Department of Customer Service; Gosford; Hybrid; AUD 78,000 - 96,000; Full time

Job summary

NSW Department of Customer Service in Gosford is seeking an Administrative Support Clerk Grade 3/4 for a temporary role up to 12 months, with hybrid work options. The role supports the Right to Information Team, handling records, correspondence and information requests under GIPA legislation, while ensuring accuracy and timely service.

The position requires strong organisation, attention to detail and the ability to manage deadlines in a high-volume environment.

Qualifications

• Excellent organisational and time management skills.
• Thrive in a busy work environment.
• Pride yourself on attention to detail and the ability to meet deadlines.

Responsibilities

• Updating and maintaining records and databases, ensuring information is accurate and accessible.
• Provide administrative and support services including records management, routine correspondence, and meeting/event coordination.
• Collect and compile information for and prepare documentation for information requests under GIPA Act.
• Complete routine financial transactions and purchasing services following agency procedures.
• Respond to enquiries and escalate issues to ensure accurate information is provided.
• Provide professional customer service and deliver multiple administrative activities to agreed standards.

Skills

Organisational skills

Time management

Attention to detail

Job description

• Provide Administrative support in a high volume, fast paced and frontline structured environment with SafeWork NSW
• Clerk Grade 3 / 4 Salary starting at $87,199 plus super
• Temporary opportunity for up to 12 months located in Gosford (Hybrid)

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the Right to Information Team

The Right to Information Team is responsible for overseeing SafeWork NSW's statutory responsibilities under the Government Information (Public Access) Act 2009 (GIPA Act). The GIPA Act establishes a proactive, more open approach to gaining access to government information in New South Wales.

The team operate in a high volume, fast paced and frontline structured environment, to facilitate the review and determination of applications made under the GIPA Act. This is an excellent opportunity to join a supportive, well-established team, who are passionate about applying the relevant legislations and promoting open government.

About the role

• Updating and maintaining records and databases, as well as complying with administrative systems and processes to ensure that all information is accurate, stored correctly, and accessible.
• Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit.
• Collect and compile information for and prepare documentation and correspondence to assist in the management of requests for information under the Government Information (Public Access) Act 2009 (GIPA Act).
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures.
• Respond to enquiries, and elevate and redirect issues as required, to ensure the provision of accurate information.
• Provide professional customer service
• Delivering multiple administrative support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail.

About You

To be successful in this role, you will:

• Possess excellent organisational and time management skills.
• Thrive in a busy work environment.
• Pride yourself on attention to detail and possess the ability to meet deadlines.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Narelle Reynolds, Talent Advisor at [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

If you have specific questions about the role, please contact the Manager of Right to Information, Paige Brown, via email at [e-mail].

For enquiries relating to the recruitment process, please contact Narelle Reynolds, Talent Advisor at [e-mail].