Business Operations Officer

Department of Customer Service; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

The Department of Customer Service is seeking a proactive Business Operations Officer to join the Professional Standards Authority in Sydney. The role supports organisational priorities across multiple business and operational activities, including procurement, secretariat duties and reporting, with a varied daily workload.

The successful candidate will have strong organisational skills, experience in executive support and discipline in managing competing priorities in a fast-paced environment.

Qualifications

• Strong organisational skills to manage competing priorities and deliver quality outcomes under pressure.
• Experience providing executive, administrative or business support services in a complex environment.
• Knowledge of financial administration, procurement processes and contract management principles.
• Strong communication skills, including preparing reports, briefing materials and correspondence for stakeholders.
• Experience maintaining records and information management systems.

Responsibilities

• Providing high-quality administrative, operational and business support services to enable delivery of priorities.
• Coordinating procurement, contract administration and supplier performance activities for value-for-money outcomes.
• Providing secretariat, executive and administrative support, including diary management, travel bookings, communications, events and governance documentation.
• Preparing and coordinating reports, correspondence, briefing materials and presentations to support planning and decision-making.
• Providing project support, monitoring and reporting on business activities and deliverables.

Skills

Organisational skills

Administrative support

Stakeholder communication

Prioritisation under pressure

Diary management

Tools

Records management system

Contracts management system

Procurement software

Job description

Business Operations Officer - Where Every Day is Different!

Grade: Clerk Grade 5/6 ($102,936-$113,579 p.a. base salary + Superannuation) Duration: Ongoing Location: Sydney (111 Elizabeth Street) with hybrid/flexible work options with an expectation of 2-3 office attendance per week

We're looking for a proactive and organised Business Operations Officer to join the Authority. You'll work across a variety of business and operational activities, providing support that helps the Authority stay organised, meet its priorities and deliver results. The role will bring a lot of variety so no two days will be the same! The Professional Standards Authority is the NSW-based regulatory support agency for the multi-jurisdictional Professional Standards Councils. Together, the Councils lead the national system of professional standards regulation, and we collaborate with professional bodies and occupational associations to lift standards and safeguard consumers across Australia. If you enjoy variety, collaboration and getting things done, you'll thrive in this role.

Key responsibilities

• Providing high-quality administrative, operational and business support services to enable the efficient delivery of organisational priorities and achievement of business objectives.
• Coordinating procurement, contract administration and supplier performance activities to support compliant, value-for-money outcomes and effective resource utilisation.
• Providing a range of secretariat, executive and administrative support services, including proactive diary management, coordination of schedules, booking travel, business communications, event planning and support for committee and stakeholder meetings, and management of associated documentation, to support effective governance, service delivery, planning and decision-making outcomes.
• Preparing and coordinating reports, correspondence, briefing materials, presentations and other business documentation to support organisational planning, reporting and decision-making requirements.
• Providing project and operational support services, including monitoring and reporting on business activities and deliverables, to support the successful delivery of organisational objectives and outcomes.

About you

We're looking for someone who is organised, proactive and enjoys getting things done. You'll bring strong business support experience, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment.

To be successful in this role you will have

• Strong organisational skills with the ability to manage competing priorities and deliver quality outcomes under pressure.
• Experience providing executive, administrative or business support services in a complex environment.
• Knowledge of financial administration, procurement processes and contract management principles.
• Strong communication skills, including experience preparing reports, briefing materials and correspondence and interacting with stakeholders verbally.
• Experience maintaining records and information management systems.
• A proactive approach to identifying improvements and implementing effective business processes.

For any role related queries, please contact Celine De Sousa, Professional Standards Authority (02 8315 0804, [e-mail]).

Salary Grade 5/6, with the base salary for this role starting at $102,936 base plus superannuation.

For enquiries relating to recruitment please contact Katerina Xenos via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

ClosingDate: Friday, 30th October 2026 at 11:59pm.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

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Information on adjustments available for the recruitment process