Intensive Case Manager (Supportive Housing)

Launch Housing; City of Greater Dandenong; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Wellbeing days

Flexible working arrangements

17.5% leave loading

8 weeks gender neutral parental leave

Job summary

Launch Housing is seeking an Intensive Case Manager to join our Supportive Housing team in a permanent part‑time role based at Dandenong, Victoria. You will provide assertive, flexible outreach to clients with complex needs, develop case plans, and work toward securing and sustaining housing while improving health and community connections.

The role requires a relevant qualification in human services, experience with complex needs clients, and strong collaboration skills.

Qualifications

• Relevant tertiary qualification in human services (desired).
• Direct experience in services to clients with complex needs.
• Demonstrated understanding of housing and homelessness policy, context and systems.
• Ability to work collaboratively towards client solutions.
• Good interpersonal and communication skills, both verbal and written.
• Well-developed organisational and time management skills.
• Ability to build positive relationships with diverse backgrounds and abilities.
• Excellent problem-solving skills.
• A valid Victorian Driver’s License.
• Demonstrated commitment to Launch Housing values and mission to end homelessness.
• Understanding of Child Safe Standards in the workplace.

Responsibilities

• Assertive outreach to identify and engage people who are sleeping rough to progress intensive case management for clients with complex needs.
• Initiate and maintain contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Develop case plans with clients and implement strategies to achieve goals by building on strengths.
• Advocate on behalf of clients with other agencies to ensure access to services.
• Deliver innovative solutions to improve accommodation and housing outcomes for clients.
• Ensure processing and reporting requirements are performed to a high standard.
• Participate in team meetings with a client-focused continuous improvement mindset.
• Contribute to a positive, empowering and collaborative team culture.
• Participate in staff performance management and development processes.
• Leverage partnerships to expand and improve services and outcomes.
• Embed effective collaboration and communication with stakeholders.
• Take responsibility for safety and wellbeing of all stakeholders.

Skills

Interpersonal skills

Written communication

Time management

Problem solving

Diverse backgrounds

Education

Tertiary qualification in human services

Job description

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax‑free by salary packaging your personal expenses
• Additional tax‑free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

Permanent part‑time role (60.8 hours per fortnight) based at Dandenong.

About The Opportunity

The Housing First programs at Launch Housing strive to work to the Australian Housing First principles and apply this framework to all areas of practice. Launch Housing believes that people have a right to a home, and that flexible support that is provided from a recovery oriented and harm reduction approach provides the best pathway out of chronic and recurring homelessness.

The Intensive Case Manager is a part of the Supportive Housing team who provides intensive, flexible, and responsive client focused support with the aim of assisting clients to successfully obtain & sustain housing, improve physical and mental health and develop connections within the local community.

This role is responsible for providing assertive and persistent outreach to people who are residing or sleeping rough to progress goal‑oriented intensive case management for clients with complex needs and challenging behaviours. To accomplish this, the Intensive Case Manager will develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.

Launch Housing Leadership Framework

At Launch Housing, we believe that leadership is not defined by position or title - but by the mindset you bring and the actions you take. We also believe that leadership is learnable - that there is a body of knowledge, skills and dispositions associated with leadership that can be learned.

The Launch Housing Leadership Framework outlines the key expectations and behaviours required for effective leadership at every level. This role is aligned to the Leading Self proficiency level within the framework, reflecting the responsibility to demonstrate professionalism, personal accountability, self‑awareness, and continuous development.

What you'll be doing:

• Assertive and persistent outreach to identify and engage people who are sleeping rough to progress provision of intensive case management for clients with complex needs and challenging behaviours.
• Initiating and maintaining contact with vulnerable clients using flexible engagement strategies to achieve case plan goals.
• Developing case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions.
• Advocating on behalf of clients with other agencies to ensure access and delivery of services.
• Contributing to the delivery of innovative solutions to improve accommodation and housing outcomes for clients.
• Ensuring all processing and reporting requirements are performed to a consistently high standard.
• Actively participating in organisation structures and meetings, including team meetings with a client focused continuous improvement mindset.
• Contributing to creating a positive, empowering and collaborative team and organisational culture.
• Actively participating in all required staff performance management and capability development processes, including individual work plan and individual development plans.
• Leveraging partnerships (where appropriate) to expand and improve services and client outcomes.
• Embedding effective collaboration and communication with internal and external stakeholders.
• Taking responsibility for the safety and wellbeing of self, colleagues, students, volunteers, clients, visitors and contractors.

What we’re looking for (key selection criteria):

• A relevant tertiary qualification in human services (desired)
• Direct experience in the delivery of services to clients with complex needs and/or other relevant experience
• Demonstrated understanding of housing and homelessness policy, context and systems
• Demonstrated ability to work collaboratively with others towards effective client solutions
• Good interpersonal and communication skills, both verbal and written
• Well‑developed organisational and time management skills
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Excellent problem‑solving skills
• A valid Victorian Driver’s License
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Applications close 11 October 2026.

For more information please contact [e-mail]

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog‑friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [e-mail].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

• Superannuation
• NFP Salary Packaging (tax savings!)
• Additional wellbeing leave available