Administration Support & Appointment Setter

Worrells; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Worrells NSW/ACT is seeking an enthusiastic Administration Support & Appointment Setter to join our team in Sydney. You will work closely with Principals, supporting business development, coordinating appointments and delivering events.

The role focuses on keeping calendars and CRM records accurate, coordinating client and referral activities, and providing marketing administration to help strengthen relationships and drive growth.

Qualifications

• Previous experience in administration, executive support, appointment setting or business development support.
• Experience supporting multiple stakeholders in professional services.
• Strong Microsoft Office and CRM skills.
• Excellent organisational and time-management abilities.
• Excellent written and verbal communication with high attention to detail.
• Confidence speaking with senior professionals by phone.
• Ability to work independently and in a collaborative team.

Responsibilities

• Coordinate and book business development meetings for NSW/ACT Principals.
• Build and maintain professional relationships with referral partners and key stakeholders.
• Keep CRM records accurate, up to date and prepare business development reports.
• Provide administrative support to Principals, including diary management and follow-up activities.
• Assist with the coordination of seminars, webinars, conferences and networking events.
• Support the marketing team with CRM administration, mailing lists and event communications.
• Contribute to business development initiatives and identify opportunities to strengthen client and referral relationships.

Skills

Appointment setting

Administrative support

CRM systems

MS Office

Phone communication

Time management

Stakeholder coordination

Event coordination

Tools

Salesforce

HubSpot

SugarCRM

Microsoft Excel

Outlook

Job description

Administration Support & Appointment Setter

Worrells is seeking an enthusiastic and professional Administration Support & Appointment Setter to join our NSW/ACT team. This is an exciting opportunity to work closely with our Principals, playing a key role in supporting business development, coordinating appointments, delivering events and providing marketing administration.

If you’re someone who enjoys variety, thrives in a fast-paced environment and takes pride in keeping things organised while helping others succeed, we’d love to hear from you.

About Worrells NSW/ACT

Worrells is one of Australia’s leading insolvency and restructuring firms, recognised for delivering practical solutions and exceptional service to small-to-medium enterprise market.

Our people are the heart of our business.We pride ourselves on our transparent, authentic culture where everyone is supported to succeed. We combine industry-leading systems with a collaborative team environment, giving our people flexibility, development and opportunities to build rewarding careers.

About the Role

Reporting to the Practice Manager and working closely with the Marketing team and our Principals, this role is responsible for providing high-quality business development and administrative support.

You'll become the central point of coordination for Principal meetings, client and referral activities, and marketing support, ensuring everything runs efficiently behind the scenes.

You’ll be engaging with warm contacts, referral partners and professional networks to coordinate appointments and strengthen existing relationships.

Key Responsibilities

Coordinate and book business development meetings for NSW/ACT Principals.

Build and maintain professional relationships with referral partners and key stakeholders.

Keep CRM records accurate, up to date and prepare business development reports.

Provide administrative support to Principals, including diary management and follow-up activities.

Assist with the coordination of seminars, webinars, conferences and networking events.

Support the marketing team with CRM administration, mailing lists and event communications.

Contribute to business development initiatives and identify opportunities to strengthen client and referral relationships.

About You

We’re looking for someone who enjoys working with people, loves being organised and has the confidence to build relationships over the phone.

You’ll be proactive, adaptable and able to juggle multiple priorities while maintaining exceptional attention to detail.

You’ll ideally bring:

Previous experience in administration, executive support, appointment setting or business development support.

Experience supporting multiple stakeholders in a professional services environment.

Strong Microsoft Office skills (Word, Excel, Outlook and PowerPoint).

Experience using CRM systems such as Salesforce, HubSpot, SugarCRM or similar.

Excellent organisational and time management skills.

Strong written and verbal communication skills.

High attention to detail and accurate data entry skills.

Confidence speaking with senior professionals by phone.

Ability to work independently while contributing positively to a collaborative team.

Your Profile

You are someone who is:

Professional, friendly and confident on the phone.

Highly organised and self-motivated.

A strong communicator with excellent interpersonal skills.

Comfortable learning new technology and systems.

Reliable, positive and customer-focused.

Able to manage competing priorities with minimal supervision.

Why Join Worrells?

At Worrells, you’ll enjoy much more than just a great job.

We offer:

Ongoing professional development and training.

Industry-leading systems and technology.

A collaborative, supportive team environment.

Career progression opportunities within a growing national business.

A comprehensive Employee Assistance Program and wellbeing initiatives.

Attractive paid parental leave.

Regular social events and team-building activities.

A workplace where your ideas, contribution and development are genuinely valued.