Administration & Operations Coordinator (Ndis)

Guide Right Support Services; Central Coast Council; Hybrid; AUD 43,000 - 62,000; Full time

Job summary

HARAPAN Pty Ltd is seeking a highly organized, tech-savvy administrator to support the Director with administrative and personal assistant duties. The role starts casual with flexible hours and a clear pathway to permanent part-time as the participant base grows.

You will help drive efficiency across the business, manage schedules, contribute to NDIS documentation, create systems and templates, and assist with recruitment and onboarding in a hybrid role based on the Central Coast NSW.

Qualifications

• Strong experience with Microsoft Word
• Excel with advanced formulas and data management
• Experience with Microsoft Lists and Power Automate
• Familiar with the Microsoft 365 ecosystem (Outlook/Teams)
• Experience with ShiftCare and document management systems
• Process improvement and workflow automation
• Comfortable learning new technology and improving processes

Responsibilities

• Manage administrative and operational tasks
• Assist with NDIS documentation and compliance
• Create and maintain systems and processes
• Manage schedules, appointments and correspondence
• Assist with reporting and data management
• Support recruitment and onboarding processes
• Create forms, templates and workflows
• Troubleshoot office and technology issues
• Assist with participant administration
• Occasional coverage for support work

Skills

MS Word

MS Excel

MS Lists

Power Automate

MS 365

Outlook/Teams

ShiftCare

Document mgmt

Process improvement

Education

Disability support qualification

NDIS knowledge/experience

Regulatory/compliance knowledge

Community services experience

Tools

ShiftCare

Document management systems

Job description

Casual Position with Pathway to Permanent Part-Time

HARAPAN Pty Ltd is growing, and we're looking for a superstar to grow with us.

This is not your average administration role.

We are seeking a highly organised, tech-savvy, proactive professional who can become an integral part of our team. Initially, this role will be casual with flexible hours, with the intention of transitioning to a permanent part-time position as our participant base continues to grow.

The successful applicant will work closely with the Director, providing both administrative support and personal assistant duties while helping drive efficiency across the business.

About the Role

No two days will be the same.

You may find yourself:

• Managing administrative and operational tasks
• Assisting with NDIS documentation and compliance requirements
• Creating and maintaining systems and processes
• Managing schedules, appointments and correspondence
• Assisting with reporting and data management
• Supporting recruitment and onboarding processes
• Creating and maintaining forms, templates and workflows
• Troubleshooting office and technology issues
• Assisting with participant-related administration
• Providing occasional support work coverage when required

We are looking for someone who can identify problems and solve them before they become issues.

Essential Skills & Experience

We are particularly interested in candidates with strong experience in:

• Microsoft Word
• Microsoft Excel (including advanced formulas and data management)
• Microsoft Lists
• Microsoft Power Automate
• Microsoft 365 ecosystem
• Outlook and Teams
• ShiftCare
• Document management systems
• Process improvement and workflow automation

You should be comfortable learning new technology and enjoy finding smarter ways of doing things.

Highly Desirable

The ideal applicant will also have:

• Qualifications in Disability Support, Community Services, Individual Support or a related field
• Experience working within the NDIS sector
• Understanding of NDIS legislation, operational guidelines and compliance requirements
• Support coordination, disability support or community services experience
• Experience working in a fast-paced small business environment
• Strong written communication skills

Having support worker qualifications is highly desirable as there may be occasions where you can assist with participant support when needed.

The Person We're Looking For

You:

• Are exceptionally organised
• Have outstanding attention to detail
• Can manage multiple priorities without dropping the ball
• Think ahead and anticipate needs
• Are confident dealing with a wide range of people
• Take initiative rather than waiting to be told what to do
• Are trustworthy and maintain confidentiality
• Love creating systems and improving processes
• Are comfortable working independently
• Have a "can-do" attitude and enjoy solving problems

Application Requirements

We are specifically interested in seeing the breadth of your experience and do not want resumes tailored or reduced to only match this role. We want to understand everything you have done professionally, as diverse experience is highly valued in this position.

Why Join Us?

At Harapan Pty Ltd, you'll have the opportunity to help shape the future of a growing organisation. This role offers variety, autonomy, flexibility, and the chance to make a genuine impact on both our business and the participants we support.

Pay: From $38.00 per hour

Expected hours: No less than 2.0 per week

Work Location: Hybrid remote in Central Coast NSW