Administration Officer (Work From Home, Australia Wide)

RTOPilot; Australia; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive team

Learning and development

Remote work from home

Job summary

EPEC Education is seeking a capable Administration Officer to lead our small team’s administration in a fully remote role across Australia. The role supports the CEO, team, students and business clients, with duties spanning enquiries, order processing, onboarding support, and data reporting.

Applicants should have RTO experience, a background in Early Childhood or Community Service, and proficiency with Stripe, Xero and a Student Management System such as aXcelerate.

Qualifications

• Experience in an RTO and Early Childhood/Community Service sectors preferred.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and ability to manage multiple tasks.

Responsibilities

• Handle customer inquiries via phone, email, and online chat.
• Process orders and administrative tasks with accuracy and speed.
• Support onboarding with student support team and advise clients on training products.

Skills

Communication

Time management

Multi-tasking

Problem solving

Microsoft Office

Education

RTO experience

Tools

Stripe

Xero

aXcelerate

Job description

Are you a capable and competent Vet Sector Administrator with an interest in supporting children and families? Are you ready to feel valued and have your ideas encouraged? Do you want to collaborate with a proactive and supportive team? Do you approach your work from a position of empathy and inclusion? If so, we'd love to hear from you!

EPEC Education is a Nationally Registered Training Organisation (RTO), with a focus on providing quality training to the Early Childhood and Community Service sectors. We currently require the services of a capable Administration Officer, who can lead the administration of our small team. This is a fully remote/work from home role open to candidates anywhere in Australia, and would suit someone with experience in an RTO, and has a background in the Early Childhood and/or Community Service sector. This role is Work From Home, however requires daily collaboration with the team who also work remotely. The EPEC office is busy! We support many and varied clients in the care sector, therefore the role requires a person who loves helping people and making them feel valued.

What we do

• Delivery of accredited Certificates, Diplomas, and Advanced Diplomas in Early Childhood; Outside School Hours Care; and Education Support
• Professional development training for the Early Childhood and Community Service sectors
• Delivery of child protection training nationwide
• Delivery of food safety training nationwide

About the Role

This is a permanent full-time position that will form an integral part of our team. It will provide administration support to all stakeholders including the CEO, team members, students, and business clients. Duties include:

• Attending to customer enquiries, via phone, email and Online chat portals.
• Using your strong attention to detail to complete product sale orders, troubleshoot customer issues, and complete daily administrative tasks
• Supporting the onboarding process with the student support team, and advising students and clients with training products
• General Data entry
• Collate AVETMISS data for yearly compliance reporting
• Providing student completion reports to our valued clients
• Liaising with B2B clients, including management of their accounts.
• Processing competency results and information for students in the student management system.
• Finalise student enrolments and assist with the validation and issuing of Statement of Attainment and Qualification Certificates.
• Receive incoming student enquiries and make recommendations based on students’ goals and needs.
• Refer students and schedule appointments with the Student Support Advocate
• Follow up of quote enquiries via email and phone, including reaching out to clients who seek product pricing and information.
• Issue invoices including the follow up of non-executed invoices and overdue payments.
• Provide exceptional customer service and ongoing support to learners including support with applications for extensions & deferrals, reasonable adjustments, course transfers, cancellations & withdrawals.

About You

You will be a responsive and enthusiastic communicator, with strong time management and prioritisation skills. Exceptional attention to detail and excellent literacy are a MUST! You enjoy working hard and would like to work in an organisation that feels passionate about improving outcomes for children and those who care for them.

You will possess the following skills

• Excellent written and verbal communication skills
• Ability to effectively multi-task and problem solve, with a solution-focus in a dynamic and fast changing environment
• Exhibit flexibility, enthusiasm, passion, and commitment to the role
• Ability to use the Microsoft Office suite and other standard software to an experienced level
• Strong computer literacy, with the ability to learn new programs quickly and effectively navigate new systems
• Professional presentation
• Collaborative mindset and ideas driven, using your own knowledge and experiences to contribute to the team
• Ideas driven person – always suggesting new things to make our customers even happier or to find efficiencies in your work
• Exceptional time management with the ability to juggle multiple deadlines and prioritise tasks
• Desirable, but not necessary: Experience with managing B2B Clients and their accounts
• Experience in an organisation that supports children or vulnerable people
• Experience with Stripe, Xero and Online accounting and payment software.
• Experience with Student Management Systems such as aXcelerate
• Necessary: Previous experience in a Registered Training Organisation (RTO) is essential

What can you expect?

• A small team of people that are supportive, fun and friendly
• We encourage learning, creativity, innovation, and personal growth
• Full time weekday work hours 9:00am - 5:00pm
• Supportive and inclusive working conditions

Remuneration will be commensurate with experience.

This role would suit a person who has high level administrative experience in the Early Childhood and or Community Services sectors, and a person who has worked in the Vet Sector. Experienced and capable administrators who have experience in the VET sector are encouraged to apply. This role requires highly developed administrative skills, therefore is not suited to applicants entering administration for the first time. In your application, please refer to experience in Working From Home.

Please direct enquiries to: Dr Mary Anne Hall - Email: [e-mail]