Permanent Reliever - Cardiology - Targeted

NSW Health; Newcastle; On-site; AUD 74,000 - 76,000; Full time

Job summary

NSW Health in Newcastle region is seeking a Cardiology Permanent Reliever to provide administration support across the Cardiology CSU, Catheterisation Laboratory and Diagnostic Centre. This 38-hour-per-week role covers leave for 14 admin officers and ensures smooth day-to-day hospital operations.

You will support admissions, bookings and front desk functions, delivering compassionate patient service and collaborating with clinicians and staff in a busy healthcare setting.

Qualifications

• Previous healthcare administration experience (desirable).
• Excellent communication and customer service skills.
• Strong organisational and time management skills, with the ability to prioritise competing demands.
• The ability to adapt to changing workloads and work across multiple areas of the service.
• A positive attitude, initiative and a collaborative approach to teamwork.
• A commitment to providing professional and compassionate service to patients, visitors and staff.

Responsibilities

• Providing front desk and reception support across Cardiology, the Diagnostic Centre Outpatients and Cardiac Catheterisation Laboratory.
• Managing patient admissions and departures for both inpatient and outpatient services.
• Coordinating inpatient echocardiogram bookings and managing relevant information through RIMS.
• Providing secretarial and administrative support to clinicians across the unit.
• Managing appointments, telephone enquiries, mail, faxes and general administrative tasks.
• Delivering professional, friendly and responsive customer service to patients, visitors and healthcare staff.

Skills

Healthcare administration

Front desk and reception

RIMS

Customer service

Tools

RIMS

Job description

Permanent Reliever - Cardiology - Targeted

Employment Type:PermanentFull Time
Position Classification:Administration Officer Level 3
Remuneration:$73,915.12 - $76,218.8 Per Annum + Super + Salary Packaging
Hours Per Week:38
Requisition ID:REQ683959
Location: Jonh Hunter Hospital
Closing Date: Sunday 25 October 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Make a difference in healthcare administration

Are you an organised, adaptable and customer-focused administration professional looking for an opportunity to support a busy hospital environment? Join the Cardiovascular Clinical Service Unit at John Hunter Hospital as a Cardiology Permanent Reliever, where you’ll play an important role in supporting the delivery of quality patient care.

About the role

As a Cardiology Permanent Reliever, you will provide administrative support across the Cardiology Clinical Service Unit (CSU), Cardiac Catheterisation Laboratory and Diagnostic Centre, covering leave for 14 administrative officers.

This is a varied and rewarding role where you’ll have the opportunity to work across different areas of the service, develop your skills and contribute to the smooth day‑to‑day running of hospital operations.

Your responsibilities will include:

• Providing front desk and reception support across Cardiology, the Diagnostic Centre Outpatients and Cardiac Catheterisation Laboratory.
• Managing patient admissions and departures for both inpatient and outpatient services.
• Coordinating inpatient echocardiogram bookings and managing relevant information through RIMS.
• Providing secretarial and administrative support to clinicians across the unit.
• Managing appointments, telephone enquiries, mail, faxes and general administrative tasks.
• Delivering professional, friendly and responsive customer service to patients, visitors and healthcare staff.

About you

We’re looking for someone who is enthusiastic, flexible and enjoys working as part of a team in a fast-paced healthcare environment.

To be successful in this role, you will demonstrate:

• Previous healthcare administration experience (desirable).
• Excellent communication and customer service skills.
• Strong organisational and time management skills, with the ability to prioritise competing demands.
• The ability to adapt to changing workloads and work across multiple areas of the service.
• A positive attitude, initiative and a collaborative approach to teamwork.
• A commitment to providing professional and compassionate service to patients, visitors and staff.

What we can offer you

You’ll receive comprehensive onboarding and hands‑on training from experienced administrative staff within the Cardiology Clinical Service Unit. You’ll also have access to hospital systems training and online learning modules through My Health Learning, with ongoing support to help you build your confidence and succeed in the role.

This is a great opportunity to broaden your healthcare administration experience while working alongside a supportive team.

What you'll be doing

The purpose of this position is to facilitate the efficient management of surgical waitlists and patient admissions by handling enquiries, bookings, planned admissions, and cancellations within the Waiting List Unit and Admissions Team. The role supports the Waitlist Coordinator by ensuring adherence to the NSW Health and HNELHD guidelines, accurate data reporting, and routine audits. Through effective communication with patients, surgeons and other stakeholders, the role drives timely and seamless elective surgery scheduling.

Additional information:

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.