Administration Officer (Switch)

Queensland Health; Rockhampton Regional; On-site; AUD 79,000 - 89,000; Full time

Benefits offered by this job

Flexible Work-Life Balance

Professional Development Opportunities

Paid Parental Leave

Discounted Private Health Insurance

Employee Assistance Program (EAP)

Job summary

Queensland Health at Gladstone Hospital is seeking a capable administrative professional to handle reception, phone triage and coordination. You will connect callers to the right department, recognise emergencies, and follow critical procedures with confidence. You’ll also manage pagers and staff contact details to keep operations smooth.

The role includes after-hours travel coordination and general administration, with a focus on discretion and initiative in a busy healthcare setting.

Qualifications

• Strong office and reception skills, ideally with experience in a healthcare environment.
• Confident with Word and Excel, handle information discreetly and work independently.

Responsibilities

• Answer calls professionally and connect people to the right department.
• Recognise emergencies, activate the correct response and follow procedures.
• Coordinate pagers and maintain accurate contact information for staff.
• Support daily administration and coordinate after-hours travel and accommodation.

Skills

Office and reception skills

Microsoft Word

Microsoft Excel

Job description

Job Description

About us:

Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services. From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey.

We're also home to Mental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community.

Big team. Diverse services. Great care for our community.

About the role:

• Answer calls professionally, connect people to the right department and make sure every caller gets the help they need, quickly and courteously.
• Recognise emergency and security situations, activate the right response and follow critical procedures with confidence and precision.
• Coordinate pagers, maintain accurate contact information and use alternative communication systems to keep staff connected when it matters most.
• Support daily administration, coordinate after-hours travel and accommodation, and use initiative to keep hospital operations on track (even when working independently).

About you:

• Use sound judgement, solve problems and respond confidently when things get busy or unexpected.
• Strong office and reception skills, ideally with experience in a healthcare environment. Connect easily with people at all levels, build strong relationships and know how to keep things moving smoothly.
• Confident with systems such as Microsoft Word and Excel, handle information discreetly and can work independently with initiative.

What we offer:

Total remuneration value of up to $80,842 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport
• Vaccine Preventable Diseases (VPD) requirements: It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Monday, 21 September 2026

This work is licensed under a Creative Commons Attribution 3.0 Australia License.