Administration Officer (Switch)

Central Queensland Hospital and Health Service; Gladstone Regional; On-site; AUD 78,000 - 86,000; Full time

Benefits offered by this job

Professional development

Flexible work-life balance

Paid Parental Leave

Employee Assistance Program

Discounted private health insurance

Fitness Passport

Job summary

Central Queensland Hospital and Health Service – Gladstone QLD is seeking a friendly, capable hospital receptionist to answer calls, direct to the correct department, and ensure patients and visitors receive prompt assistance.

You will recognise emergencies, activate appropriate responses, coordinate pagers, and support daily administration including after-hours travel and accommodation arrangements, helping keep hospital operations running smoothly.

Qualifications

• Experience in healthcare administration is preferred.
• Strong receptionist and office management skills are essential.
• Ability to work independently and manage confidential information.
• Excellent communication and problem-solving abilities.

Responsibilities

• Answer calls professionally and connect callers to the right department.
• Recognise emergencies and follow procedures with precision.
• Coordinate pagers and maintain accurate contact information.
• Support daily admin tasks and after-hours travel arrangements.

Skills

Office administration

Reception skills

Healthcare environment

Microsoft Word

Microsoft Excel

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Central Queensland Hospital and Health Service – Gladstone QLD

Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services.From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey.

We're also home toMental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community.

Big team. Diverse services. Great care for our community.

About us:

Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services.From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey.

We're also home toMental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community.

Big team. Diverse services. Great care for our community.

About the role:

• Answer calls professionally, connect people to the right department and make sure every caller gets the help they need—quickly and courteously.
• Recognise emergency and security situations, activate the right response and follow critical procedures with confidence and precision.
• Coordinate pagers, maintain accurate contact information and use alternative communication systems to keep staff connected when it matters most.
• Support daily administration, coordinate after-hours travel and accommodation, and use initiative to keep hospital operations on track (even when working independently).

About you:

• Use sound judgement, solve problems and respond confidently when things get busy or unexpected.
• Strong office and reception skills, ideally with experience in a healthcare environment.
• Connect easily with people at all levels, build strong relationships and know how to keep things moving smoothly.
• Confident with systems such as Microsoft Word and Excel, handle information discreetly and can work independently with initiative.

What we offer:

Total remuneration value of up to $80,842 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Monday, 21 September 2026

#Gladstone