Administration Officer

Box Hill Institute, ABN 76 268 630 462; Melbourne; On-site; AUD 72,000 - 78,000; Full time

Benefits offered by this job

Flexible work arrangements

On-site parking

Career progression opportunities

Generous leave options

Health and wellbeing supports

Financial perks

Staff discounts

Job summary

Box Hill Institute is seeking an Administration Officer to deliver professional administrative support across the Faculty of Trades, assisting with enrolments, course inquiries, student records and standard operating processes.

You will interact with students, teachers and industry partners to ensure a smooth student journey from enrolment through graduation, contributing to high-quality service and outcomes. Based at Elgar Campus, the role emphasizes teamwork and process improvement.

Qualifications

• Relevant qualification in Business, Office Administration or related discipline.
• Demonstrated experience in an administration role, ideally within education, training or a professional services environment.
• Strong customer service skills with the ability to build positive relationships with a diverse range of stakeholders.
• Excellent written and verbal communication skills and the ability to prepare accurate documentation and correspondence.
• High level proficiency across Microsoft Office applications including Word, Excel and Outlook.
• Experience using student management or business systems such as StudentOne, CELCAT or Finance One will be highly regarded.
• Experience supporting financial processes, including invoicing and purchase orders, is desirable.
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

Responsibilities

• Provide high-quality administrative support to students, teaching staff and faculty leadership teams.
• Act as a primary point of contact for student enquiries and deliver efficient student administration services.
• Support enrolments, withdrawals, fee administration, class lists, results processing and student records management.
• Prepare correspondence, reports, forms, spreadsheets and maintain databases and records.
• Assist with financial administration activities including invoicing, purchase order processes and reporting support.
• Coordinate and support student events, information sessions and promotional activities.
• Assist with compliance, audit preparation and continuous improvement initiatives.
• Work collaboratively across teams to ensure excellent customer service and seamless administrative operations.

Skills

Customer service

Written & verbal communication

Organisational skills

Team collaboration

Education

Relevant qualification in Business/Office Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

StudentOne

CELCAT

Finance One

Job description

$71,925 - $78,095 a year

Permanent

23h ago , from Box Hill Institute, ABN 76 268 630 462

Ready to put your administration skills to work in a role that helps students succeed every day?

Box Hill Institute | Full-time | Ongoing

Join one of Victoria's leading education providers as an Administration Officer within our dynamic Faculty of Trades. This is an exciting opportunity for an organised and customer-focused professional to support students, teachers and industry partners while playing a key role in the student journey from enrolment through to graduation. Working across a diverse faculty, you'll help deliver outstanding administrative services that enable high-quality vocational education and student success.

This is a permanent, full-time opportunity offering a salary of $71,925 plus 12% superannuation.

Why work with us?

At Box Hill Institute, we offer more than just a job - we offer a supportive and rewarding work environment where your wellbeing, growth and achievements are celebrated. Our benefits are designed to help you thrive both professionally and personally:

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services such as floristry, day spa and beauty salons, hairdressing salon, barbershop, restaurant, vet & dog grooming - all delivered by students in training, under the supervision of their teachers.

About the role

As an Administration Officer, you will provide professional administrative support across the Faculty of Trades, working closely with teaching staff, coordinators and leadership teams to ensure the smooth delivery of programs and services. You will be a key point of contact for students, assisting with enrolments, course enquiries, student administration and general faculty operations, while contributing to a positive student experience and high-quality service delivery.

Based primarily at Box Hill Institute's Elgar Campus, you'll join a collaborative team that is committed to delivering exceptional education outcomes and supporting student success.

What you'll do:

• Provide high-quality administrative support to students, teaching staff and faculty leadership teams.
• Act as a primary point of contact for student enquiries and deliver efficient student administration services.
• Support enrolments, withdrawals, fee administration, class lists, results processing and student records management.
• Prepare correspondence, reports, forms, spreadsheets and maintain databases and records.
• Assist with financial administration activities including invoicing, purchase order processes and reporting support.
• Coordinate and support student events, information sessions and promotional activities.
• Assist with compliance, audit preparation and continuous improvement initiatives.
• Work collaboratively across teams to ensure excellent customer service and seamless administrative operations.

About You:

To be successful in this role, you will be a proactive and highly organised administrator who thrives in a busy, customer-focused environment and enjoys supporting students and colleagues alike.

Qualifications/Requirements

• Relevant qualification in Business, Office Administration or a related discipline, or an equivalent combination of experience and training.
• Demonstrated experience in an administration role, ideally within education, training or a professional services environment.
• Strong customer service skills with the ability to build positive relationships with a diverse range of stakeholders.
• Excellent written and verbal communication skills and the ability to prepare accurate documentation and correspondence.
• High level proficiency across Microsoft Office applications including Word, Excel and Outlook.
• Experience using student management or business systems such as StudentOne, CELCAT or Finance One will be highly regarded.
• Experience supporting financial processes, including invoicing and purchase orders, is desirable.
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

Our students can pursue everything - non-accredited short courses through the Centre for Adult Education (CAE); senior secondary qualifications including the Victorian Certificate of Education (VCE) and VCE Vocational Major (VCE VM); vocational certificates (including pre-apprenticeships, apprenticeships and traineeships) and diplomas; and higher education degrees and a graduate certificate.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

For specific enquiries relating to this position, please contact Kristen Brendish at **********@boxhill.edu.au

Please note: We will be assessing applications as they come in and the position may be filled before the closing date

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.