Administration Officer - Rostering - Hamilton

Estia Investments Pty Ltd; Hamilton; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Retail savings with Blue Light Card

Discounted car hire

Employee Assistance Program

Free Wellbeing App

Novated leasing

Workplace banking support

ACN discounts for nurses

Discounted health insurance

Discounted JB HiFi

Job summary

Estia Health in Victoria is seeking a friendly, detail‑oriented receptionist/administration assistant to keep the home running smoothly. You will answer calls, manage the front desk, greet visitors and support the office team.

You will handle rostering tasks, assist with ordering supplies, maintain records, and help our residential aged care manager and client services officer. A proactive, people‑oriented approach will help you thrive in our fast-paced environment.

Qualifications

• Experience in a reception/administration position preferred.
• Strong interpersonal and written/verbal communication.
• Detail‑oriented with proactive, fast‑paced work approach.

Responsibilities

• Day-to-day roster management of Working Roster and assisting with Master Roster.
• Be a leader to staff, helping them to grow.
• Friendly customer service to everyone – in person, on the phone or over email.
• Managing the front desk, answering calls and managing emails.
• Welcoming visitors, volunteers, contractors to the home.
• Assisting with ordering supplies and staff uniforms.
• Keeping on top of paperwork – record keeping, filing etc.
• Showing off our home to future residents and their families.
• Supporting the office manager and residential aged care manager in their daily tasks.

Skills

People skills

Interpersonal skills

Proactive attitude

Computer skills

Reception experience

Microsoft Office

Tools

Microsoft Office

Job description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you. Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families. Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly – an indispensable helper to our residential aged care manager and client services officer. Usually, your day will involve:

• Day to day roster management of Working Roster & assisting with Master Roster
• Be a leader to staff, helping them to grow

The following tasks will be required from time to time:

• Friendly customer service to everyone – whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork – record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people’s lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.