Administration Officer - Part-Time

Healthe Care Group; Georges River; On-site; AUD 38,000 - 52,000; Part time

Job summary

Healthe Care Group's Hurstville Private Hospital is seeking an Administration Officer - Patient Accounts & Prosthetics on a part-time basis. You will manage patient accounts, billing and prosthetic records, and assist with purchasing and inventory.

You will liaise with theatre/cath lab, clinicians and suppliers, ensuring accuracy and compliance while delivering exceptional patient service. This role supports financial operations with discretion and integrity.

Qualifications

• Private hospital patient billing and prosthetics management experience.
• Excellent numeracy and data accuracy.
• Strong MS Office skills (Excel, Word, Outlook).
• Excellent verbal and written communication.
• Interpersonal and customer service skills.
• Time-management and organisational abilities.
• Ability to prioritise tasks and work independently.
• Experience with purchasing and inventory processes.
• Commitment to confidentiality and handling sensitive information.
• Knowledge of health fund billing and contracts.
• Experience with banking procedures and EFTPOS.
• Ability to learn new systems quickly.
• Experience in debtor management and collections.

Responsibilities

• Manage patient accounts, billing and related administrative duties.
• Achieve daily debtor management targets and KPIs.
• Provide professional and courteous customer service to patients and healthcare providers.
• Process, reconcile and maintain prosthetic records and documentation.
• Assist with procurement, purchasing and inventory management of prosthetic products.
• Ensure accurate stock control and timely ordering of prosthetic items.
• Liaise with theatre teams, Cath Lab staff, suppliers and hospital departments.
• Support compliance with hospital purchasing agreements and policies.
• Assist with banking, EFTPOS processing and account reconciliations.

Skills

Numeracy

MS Office

Communication

Interpersonal skills

Time management

Organisation

Purchasing

Inventory management

Confidentiality

Immunisation

Medical terminology

Health fund billing

Debtor management

WebPAS

Eclipse Billing

Banking & EFTPOS

Prosthetics management

Tools

WebPAS Patient Management System

Eclipse Billing System

Job description

Are you a highly motivated administration professional who prides yourself on integrity, accuracy and exceptional customer service? Are you looking for career development opportunities, workplace flexibility, and a healthy work-life balance?

If so, we'd love to hear from you.

About Us

Hurstville Private Hospital is committed to providing Real People, Extraordinary Care. We take pride in delivering outstanding patient experiences through our dedicated and compassionate team.

What Our Patients Say About Us

"Fantastic staff that go the extra mile every step of the way."

About the Role

An exciting opportunity exists for an experienced Administration Officer - Patient Accounts & Prosthetics to join our team on a part-time basis.

Reporting directly to the Administration Services Manager, this role is responsible for patient accounts, billing administration, debtor management and prosthetic reconciliation activities. You will play a key role in supporting financial operations while providing exceptional service to patients, visitors, clinicians and external stakeholders.

Key Responsibilities

Manage patient accounts, billing and related administrative duties.

Achieve daily debtor management targets and key performance indicators (KPIs).

Provide professional and courteous customer service to patients, visitors and healthcare providers.

Process, reconcile and maintain accurate prosthetic records and documentation.

Assist with the procurement, purchasing and inventory management of prosthetic products.

Ensure accurate stock control and timely ordering of prosthetic items.

Liaise effectively with theatre teams, Cath Lab staff, suppliers and hospital departments to ensure clinical requirements are met.

Support compliance with hospital purchasing agreements, supplier contracts and organisational policies.

Assist with banking, EFTPOS processing and account reconciliations as required.

About You

To be successful in this role, you will demonstrate strong attention to detail, excellent organisational skills and the ability to work effectively in a fast-paced healthcare environment. Experience in private hospital patient billing, health fund claiming and/or prosthetics management will be highly regarded.

Exceptional numeracy and data accuracy skills.

High level proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.

Excellent verbal and written communication skills.

Strong interpersonal and customer service skills.

Proven organisational and time-management abilities with a proactive approach to problem‑solving.

Ability to prioritise competing tasks and work independently.

Experience managing purchasing and inventory processes.

Commitment to maintaining confidentiality and handling sensitive information appropriately.

Evidence of immunisation status and required serology documentation.

Previous experience in private hospital patient billing, health fund claiming and/or prosthetics management (highly desirable).

Knowledge of medical terminology.

Experience with health fund billing, health fund contracts and patient billing processes.

Experience in prosthetic procurement, inventory control and reconciliation.

WebPAS Patient Management System experience (or the ability to quickly learn new systems).

Eclipse billing experience.

Experience with banking procedures, EFTPOS and account reconciliation.

Experience in debtor management and collections.

Understanding of private healthcare funding models and hospital administrative processes.

Why Join Us?

Supportive and collaborative team environment.

Ongoing professional development and career progression opportunities.

A rewarding role within a respected private healthcare organisation.

Employee benefits and wellbeing initiatives.

Opportunity to make a meaningful difference in the patient experience.

Administration Officer - Hurstville Private Hospital - Patient Accounts, Billing & Prosthetics

Part‑Time Position – 3 Days per Week

• Manage patient accounts, billing and related administrative duties.
• Achieve daily debtor management targets and key performance indicators (KPIs).
• Provide professional and courteous customer service to patients, visitors and healthcare providers.
• Process, reconcile and maintain accurate prosthetic records and documentation.
• Assist with the procurement, purchasing and inventory management of prosthetic products.
• Ensure accurate stock control and timely ordering of prosthetic items.
• Liaise effectively with theatre teams, Cath Lab staff, suppliers and hospital departments to ensure clinical requirements are met.
• Support compliance with hospital purchasing agreements, supplier contracts and organisational policies.
• Assist with banking, EFTPOS processing and account reconciliations as required.

• Exceptional numeracy and data accuracy skills.
• High level proficiency in Microsoft Office applications, particularly Excel, Word and Outlook.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proven organisational and time-management abilities with a proactive approach to problem‑solving.
• Ability to prioritise competing tasks and work independently.
• Experience managing purchasing and inventory processes.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Evidence of immunisation status and required serology documentation.

• Previous experience in private hospital patient billing, health fund claiming and/or prosthetics management (highly desirable).
• Knowledge of medical terminology.
• Experience with health fund billing, health fund contracts and patient billing processes.
• Experience in prosthetic procurement, inventory control and reconciliation.
• WebPAS Patient Management System experience (or the ability to quickly learn new systems).
• Eclipse billing experience.
• Experience with banking procedures, EFTPOS and account reconciliation.
• Experience in debtor management and collections.
• Understanding of private healthcare funding models and hospital administrative processes.

• Supportive and collaborative team environment.
• Ongoing professional development and career progression opportunities.
• A rewarding role within a respected private healthcare organisation.
• Employee benefits and wellbeing initiatives.
• Opportunity to make a meaningful difference in the patient experience.