Administration - Day Surgery Unit

Forster Private Hospital; Forster; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salaries

Flexible rostering

Free staff parking

Professional development support

Job summary

Forster Private Hospital is seeking a Surgical Administration Officer to support the day surgery unit. You will coordinate theatre bookings, pre-admission appointments, admissions and discharges, and assist with eligibility checks, financial consent, and patient administration to ensure a smooth experience for patients and visitors.

Join a team focused on professional service, confidential handling of information, and collaborative care that spans medical, surgical, rehabilitation and oncology

Qualifications

• Experience coordinating theatre bookings and pre-admission processes.
• Proficient with electronic health record systems and data entry.
• Ability to manage competing priorities with minimal supervision.
• Excellent communication and customer service skills.
• Commitment to patient privacy and confidentiality.

Responsibilities

• Book, change, or confirm patient surgical procedures using electronic health record systems.
• Coordinate operating theatre times and book pre-admission clinics.
• Liaise with patients and carers regarding admission and fasting instructions.
• Work closely with surgeon rooms, other departments, and theatre nursing staff.
• Greet patients, verify identity, and complete admission.
• Answer calls and routine inquiries from the public and doctors' rooms.
• Update patient records, insurance information, and billing records; complete fee estimates for uninsured patients.

Skills

Computer literacy

Data entry

Time management

Organisational skills

Communication skills

Medical terminology

Flexible hours

Telephone manner

Multitasking

Patient confidentiality

Tools

Electronic health records

Job description

Care is our passion. People are our business. Excellence is our standard. Growth is our ambition.

Professional Development Opportunities

The Role

As a Surgical Administration Officer in the day surgery unit, you will play a key role in supporting patients and the clinical team by coordinating theatre bookings, pre-admission appointments, admissions and discharges.

You will also assist with eligibility checks, informed financial consent, payments, receipts and accurate patient administration to help ensure a smooth and professional experience for patients and visitors.

What you’ll bring

We are looking for someone who is positive, professional and confident working both independently and as part of a team. You will be well presented, calm under pressure and able to manage competing priorities with minimal supervision.

You will be experienced in:

Scheduling:

Book, change, or confirm patient surgical procedures using electronic health record systems. Co-ordinate operating theatre times, and book pre-admission clinics.

Patient Communication:

Liaise with patients and carers regarding admission and fasting instructions.

Team Coordination:

Work closely with surgeon rooms, other departments, and theatre nursing staff.

Patient Greeting:

Welcome patients and visitors, verify identity, and complete admission.

Phone Management:

Answer incoming calls and routine inquiries from the public as well as doctor's rooms.

Data Entry:

Update patient records, insurance information, and billing records. Complete fee estimates for uninsured patients

You’ll be confident in these skills:

Strong computer literacy and data entry skills

Solid time management, organisational and communication skills

Good understanding of medical terminology

Ability to work flexible hours throughout the Monday to Friday roster

Excellent communication skills and a pleasant, understandable telephone manner

Ability to multitask in a busy environment

Experience with handling personal/sensitive information and patient confidentiality

Commitment to supporting patients, clinicians and colleagues in line with Healthe Care’s Core Values

Forster Private Hospital and Mayo Private Hospital, part of Healthe Care Australia, are sister facilities offering Medical, Surgical, Rehabilitation and Oncology Services and Mental Health at Mayo. Forster and Taree are located 2 – 2.5 hours north from Newcastle and boasts extraordinary natural landscapes including beaches, lakes, rivers, with many opportunities for outdoor activities amongst a friendly welcoming community and an enviable climate. Between both facilities we have five Operating Theatres and a state-of-the-art Hydrotherapy Pool at each site.

• We offer competitive salaries, flexible rostering, free staff parking & professional development support.

Applications Close:

9 October 2026