Administration Officer (Mt Isa)

Queensland Government; Cloncurry Shire; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Generous salary packaging

5 weeks leave per year

36.25 hrs per week

12.75% employer super contributions

Flexible working hours

Study leave for approved work-related"

Locality Allowance

Job summary

Queensland Government in Mount Isa is seeking a capable administrative officer to support Legal Aid and lawyers in a permanent full-time role.

You will handle referrals, organize court materials, maintain files, coordinate outreach, and schedule appointments with clients, interpreters and stakeholders. The role requires strong IT skills, knowledge of legal processes, and empathetic communication with rural and indigenous communities.

Qualifications

• Administrative and secretarial experience.
• Knowledge of legal practices across jurisdictions.
• Ability to communicate with stakeholders including clients with complex needs.

Responsibilities

• Act as a first point of contact and respond to telephone enquiries from clients, staff and external stakeholders; provide referral advice and help clients prepare applications for Legal Aid.
• Participate in development, review, implementation and maintenance of internal systems; identify areas for improvement and implement enhancements.
• Coordinate and organise administrative aspects of the Mount Isa office regarding remote outreach services; liaise with community agencies and government departments.
• Develop partnerships with key service providers to support rural and Indigenous people; ensure high levels of interaction and communication.
• Provide support to lawyers with administrative activities including research, report writing, file management, data entry and file searches.
• Assist lawyers with prioritising tasks and managing calendars; schedule appointments with clients, interpreters, experts and other stakeholders; manage room bookings and travel.
• Help lawyers prepare for matters including drafting affidavits and summons/subpoenas.
• Liaise with lawyers on case management and issues identified on a file; obtain court lists and coordinate material for court.
• Compile briefs for counsel and support the Principal Lawyer with administrative activities such as travel bookings and equipment.

Skills

Administrative experience

Secretarial experience

Microsoft Office

Stakeholder engagement

Communication skills

Tools

Microsoft Office

Legal practice software

Job description

Key Details

• There is one Permanent Full Time position.
• Reimbursement or payment of relocation costs may be considered on appointment of successful applicant in accordance with the Domestic Travelling and Appointment Expenses Directive 11/11.

Key Details

• There is one Permanent Full Time position.
• Reimbursement or payment of relocation costs may be considered on appointment of successful applicant in accordance with the Domestic Travelling and Appointment Expenses Directive 11/11.

The successful candidate will play an integral role in the following:

• Act as a first point of contact and respond to telephone enquiries from clients, staff and external stakeholders. This includes providing referral advice and helping clients prepare applications for Legal Aid.
• Actively participate in the development, review, implementation and maintenance of internal systems, processes and work practices, identify areas for improvement and recommend, negotiate and implement enhancements to existing practices.
• Coordinate and organise administrative aspects of the Mount Isa office regarding remote outreach services. This includes liaising and consulting with community agencies, peak bodies and government departments in relation to Circuit Court activities and schedules.
• Liaise with and develop effective partnerships with key service providers and community agencies to achieve a high level of interaction, support and communication to ensure the provision of appropriate services to rural and indigenous people of the Mount Isa District.
• Provide support to lawyers with administrative activities associated with case files including research; report writing; word processing; opening, closing and archiving files; data entry and searches.
• Provide support to lawyers with prioritising daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Also manage bookings for rooms, videoconferences and travel.
• Help lawyers to prepare for matters including preparing correspondence, keeping detailed file notes, gathering personal information from clients, drafting affidavits and preparing summons/subpoenas.
• Liaise with the lawyer regarding case management and issues that have been identified on a file.
• Obtain court lists, organise material, coordinate and direct clients at court. Help counsel at conferences and attend court to take and relay instructions as required.
• Compile briefs for counsel including photocopying, indexing, typing instructions and collection of relevant police material from the police station or prosecutions.
• Support the Principal Lawyer with the administrative activities associated with their role such as maintaining equipment and supplies, travel bookings and other activities as directed.

About You

• You have administrative and secretarial experience, can work independently, use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You have knowledge of legal practices and processes across various jurisdictions (criminal law, family law, civil law, domestic violence and child protection matters) and understand social issues that relate to the Mount Isa and surrounding communities in North West Queensland.
• You can communicate effectively with stakeholders including clients with complex needs, and establish and maintain effective links and networks with relevant stakeholders; especially government departments, community agencies and rural and indigenous people.

What We Offer You

• Generous salary packaging
• 5 weeks leave per year
• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Flexible working hours
• Study leave for approved work-related courses.
• Locality Allowance

Occupational group

Justice & Legal