Administration officer- medical records

NSW Health; Gunnedah; On-site; AUD 44,000 - 45,000; Part time

Benefits offered by this job

Accommodation support

Job summary

Gunnedah District Hospital, part of the Hunter New England Local Health District, is seeking an Administration Officer to join the Administration team. The role supports day-to-day operations, maintains records, and delivers professional customer service across patients, staff and stakeholders.

Hours are 24 per week in a permanent part-time arrangement. Remuneration is $34.94–$36.10 per hour plus super, with accommodation support available for up to 12 weeks depending on circumstances.

Qualifications

• Experience in health administration or medical records is valuable.
• Organised and able to manage multiple priorities.
• Customer-focused with professional communication and teamwork.

Responsibilities

• Maintain accurate electronic and paper records in line with policies.
• Manage incoming/outgoing mail and distribute correspondence.
• Monitor and respond to shared email inboxes and escalations as needed.
• Answer and direct telephone calls with high-quality customer service.
• Collaborate with staff, patients and external stakeholders to support operations.
• Assist with administrative tasks related to medical records.

Skills

Health administration

Medical records

Job description

Hunter New England Local Health District

REQ699215

Employment Type:PermanentPart Time
Position Classification:Administration Officer Level 2
Remuneration:$34.94 - $36.10 Per Hour + Super
Hours Per Week:24
Requisition ID:REQ699215
Location: Gunnedah District Hospital
Closing Date:Sunday 25 October 2026

Make a difference in your local community while building your career in health administration.

Gunnedah Hospital is a district hospital within the Hunter New England Local Health District (HNELHD), providing essential healthcare services to the Gunnedah community and surrounding rural areas of north-west NSW. Operating 24 hours a day, Gunnedah Hospital provides a broad range of inpatient, outpatient, emergency, maternity and allied health services.

We are seeking a motivated and organised Administration Officer to join the Administration team at Gunnedah District Health Service.

About the role

As part of our administration team, you will play an important role in supporting the smooth day-to-day operation of the service and ensuring patients, staff and stakeholders receive a professional and responsive experience.

Your responsibilities will include:

• Maintaining accurate electronic and paper-based records in accordance with organisational policies and procedures.
• Managing incoming and outgoing mail and distributing correspondence appropriately.
• Monitoring and responding to shared email inboxes, ensuring enquiries are actioned or escalated in a timely manner.
• Receiving and directing telephone calls, responding to enquiries and providing high-quality customer service.
• Liaising with a wide range of staff, managers, patients and external stakeholders.
• Undertaking administrative tasks relating to medical records in accordance with facility requirements.
• Working collaboratively with team members to effectively manage workloads and achieve service objectives.
• Contributing to continuous improvement initiatives and supporting team goals.
• Undertaking other administrative duties appropriate to the classification level.

About you

You are someone who takes pride in providing high-quality administrative and customer service support. You are organised, adaptable and enjoy working as part of a team.

We are looking for someone who is:

• Adaptable and responsive to changing workplace demands.
• Professional and approachable, with a genuine commitment to building positive relationships.
• Proactive and solutions-focused, with a willingness to contribute ideas and continuous improvement.
• Collaborative, with the ability to work effectively as part of a team.
• Organised and reliable, with the ability to manage competing priorities.
• Customer-focused, with a commitment to delivering a high standard of service.

Previous experience in health administration or medical records is valuable; however, we also recognise that many skills can be developed on the job. Most importantly, we are looking for someone with the right attitude, willingness to learn and commitment to supporting our community.

About the Team

You will be supported as you settle into the role, with face-to-face and online training provided. Further training and education opportunities will also be available as required or requested. You'll be part of a supportive team where collaboration, learning and continuous improvement are valued.

This is an opportunity to contribute to a vital health service in a welcoming rural community while developing your administration career within NSW Health.

Accommodation support may be available for up to 12 weeks, subject to availability and individual circumstances.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

Provide an efficient and effective administrative/clerical service.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent part time and temporary part time vacancies.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.