Administration Officer - headspace Canberra

Grand Pacific Health Ltd; Canberra; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Flexible work arrangements

Ongoing professional development and 1

Salary packaging up to $15,900 plus $2

GPH Staff Conference

Employer paid parental leave

Employee Assistance Program

Job summary

Grand Pacific Health supports the headspace Canberra centre with a part-time Administration Officer role. The position provides administrative and front-of-house support to ensure smooth daily operations, and welcomes young people and stakeholders by phone and at reception.

The fixed-term arrangement runs until 31 December 2026, with the potential for extension. The role includes flexible benefits, salary packaging, and a focus on professional development.

Qualifications

• Relevant qualifications in administration or combination of training and experience in a similar role.
• Strong organisational skills with ability to prioritise, multi-task and meet deadlines.
• Strong verbal and written communication with proven customer service in front-of-house roles.
• Ability to engage effectively with a diverse range of people, including those experiencing mental health difficulties.

Responsibilities

• Provide professional administrative and front-of-house support for smooth day-to-day operations.
• Deliver welcoming and responsive customer service to young people, families, friends and service providers by phone and at reception.
• Support service delivery and operational needs of headspace Canberra.

Skills

Organisational skills

Verbal communication

Written communication

Customer service

People engagement

Education

Administration qualifications

Job description

About The Role

The Administration Officer provides professional administrative and front-of-house support to ensure the smooth day-to-day operation of the headspace centre. Working closely with the team, this role supports efficient service delivery and helps meet the operational needs of the organisation. The position also provides welcoming and responsive customer service to young people, families, friends and service providers by phone and at reception.

This a fixed-term opportunity currently available until 31 December 2026, with the potential for extension. The position is part-time and will initially work Tuesdays, Wednesdays and Thursdays.

Benefits & Perks

• A positive work culture by offering flexible work arrangements that support your wellbeing
• Ongoing professional development and supervision
• Increase your take home pay by salary packaging up to $15,900 + $2,650 meals and entertainment
• GPH Staff Conference
• Employer paid parental leave on top of the government PPL Scheme
• Free and confidential Employee Assistance Program

Skills & Experience

• Relevant qualifications in administration and or a combination of relevant training and experience in a similar role
• Strong organisational skills including the ability to prioritise work, manage multiple tasks and competing priorities and meet deadlines
• Strong verbal and written communication skills, with proven experience in delivering high-quality customer service in a front-of-house or consumer-facing role
• Ability to engage effectively and respectfully with a wide diversity of people, including those experiencing mental health difficulties or distress

About Headspace

headspace provides support to young people aged 12-25 experiencing mild to moderate or emerging mental health issues. The multidisciplinary team at headspace Canberra work to improve health, social, vocational and educational outcomes for young people.

Grand Pacific Health is the lead agency of headspace Canberra. We are a not-for-profit, primary health care organisation providing locally-tailored, high quality physical and mental health services across NSW and the ACT.

Interested?

Applications close: Monday 5th October 2026.

Shortlisting may begin prior to the closing date.

For more information contact: Lachlan Canty, Service Manager Email: [e-mail] or [phone]

Our Commitment to Inclusion

We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA+ communities, people from culturally diverse backgrounds, and people with disability.