Receptionist / Administration Officer

Each; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

5 weeks annual leave

Paid parental leave

Salary packaging benefits

Fitness Passport access

Employee Assistance Program

Career development opportunities

Job summary

headspace Narre Warren & Pakenham is seeking a Receptionist/Administration Officer to support two busy centres. You’ll welcome young people and families, manage appointments, data entry and correspondence, and help with facilities and coordination to enable high-quality care.

Ideal candidates have admin or reception experience in healthcare or community services, strong communication, and a patient, empathetic approach. A current driver’s licence is required.

Qualifications

• Experience in administration, reception or customer service.
• Experience in healthcare, medical or community service environment.
• Ability to manage competing priorities with attention to detail.

Responsibilities

• Welcome and support young people, families and visitors.
• Manage reception tasks: appointments, arrivals and calls.
• Coordinate bookings and spaces for service delivery and teamwork.
• Maintain accurate records and data entry across systems.
• Support office operations including supplies and facilities.

Skills

Reception & customer service

Communication

Healthcare environment

Microsoft Office

Attention to detail

Driver’s licence

Education

Certificate IV in Business Administration or Medical Administration

Tools

Microsoft Office

Client management systems

Healthcare administration systems

Job description

Help create a space where young people feel supported from the moment they walk in.
Are you passionate about supporting young people and thrive in a fast-paced, people-focused environment? If you have experience in medical or health administration and enjoy creating welcoming, well-run spaces – we’d love to hear from you.

Atheadspace Narre Warren & Pakenham, we’re all about making a difference in the lives of young people aged 12–25. Our centres are a welcoming, inclusive, and safe space where young people can access support for their physical and mental health, alcohol and other drugs, and work and study needs. We’re looking for someone who shares our passion and can bring warmth and professionalism to our front desk.

Your role, your impact

As our Receptionist/Administration Officer, you'll help create positive first impressions and ensure the smooth day-to-day operation of two busy headspace centres. Your work will support young people, clinicians and the broader team to deliver accessible, high-quality care.

You will:

• Welcome and support young people, families and visitors, creating a safe and inclusive environment
• Manage reception activities, including appointments, client arrivals, enquiries and incoming calls
• Coordinate bookings and meeting spaces to support service delivery and team collaboration
• Maintain accurate records and data entry across clinical and administrative systems
• Manage correspondence and administrative processes that keep services running efficiently
• Assist with office operations, including supplies, equipment and facility coordination
• Build positive relationships with young people, staff and community stakeholders
• Represent headspace in the community through events, networking opportunities and engagement activities

About you

You'll thrive in this role if you are organised, adaptable and genuinely enjoy supporting people.

You will bring:

• Experience working in an administration, reception or customer service role
• Strong communication and interpersonal skills, with a professional and empathetic approach
• Experience working within a healthcare, medical or community service environment
• Confidence using Microsoft Office and administrative systemsAbility to manage competing priorities and maintain attention to detail
• Current Driver’s Licence

What will make you stand out?

• Certificate IV in Business Administration, Medical Administration or a related field
• Experience working within a youth-focused service
• Experience using client management or healthcare administration systems
• Understanding of community, not-for-profit or mental health services

What's in it for you?

Each is the Lead Agency for headspace Narre Warren & Pakenham. At Each you’ll be supported to be your best.

We provide:

• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care
• More leave when you need it – 5 weeks annual leave, paid parental leave, personal/carer’s leave, cultural and gender affirmation leave, and the option to purchase extra leave
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment
• Endless career opportunities – With over 200 programs across QLD, NSW, TAS, ACT, and VIC, there are plenty of pathways to progress
• Support your wellbeing – Discounted access to hundreds of gyms, pools and fitness centres across Australia with Fitness Passport
• Free, confidential support – Our Employee Assistance Program is available for you and your family

Applications Close: Thursday 1st October 2026

Our Commitment to Inclusion at Each

At Each, inclusion is at the heart of how we work, connect and care. We're committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all ages and genders.

Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.