Victim Liaison Officer

NSW Ministry of Health; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Ministry of Health seeks a Victim Liaison Officer to inform and support victims in tribunal reviews, and to develop policies and resources for victim participation. You will collaborate with Victims Services and health professionals, preparing reports and handling enquiries with tact and discretion.

The role involves complex stakeholder engagement within a sensitive environment. You will work 35 hours per week at 580 George St Sydney, with a competitive salary and public sector benefits.

Qualifications

• Ability to inform and support victims in tribunal processes.
• Experience developing or advising on policy and procedures.
• Strong stakeholder engagement across multiple agencies.

Responsibilities

• Provide information to victims and representatives and support people.
• Develop victim-related policies, guidelines and information resources.
• Engage with Victims Services and other agencies for participation in tribunal reviews.
• Prepare reports, briefings and correspondence for Tribunal leadership.
• Respond to enquiries and improve victim participation experiences.

Skills

Victim liaison

Policy development

Stakeholder engagement

Written communication

Discretion & professionalism

Resilience & adaptability

Project management

Interpersonal skills

Mental health understanding

Job description

Employment Type: Full Time Ongoing
Position Classification: Crown Clerk grade 7/8
Remuneration: $116,981 - $129,492 p.a. plus super and annual leave loading
Location: 580 George St Sydney
Hours Per Week: 35 hours
Requisition ID: REQ698385
Closing Date: 25 October 2026 (11:59PM)

Join a growing, high-functioning and dynamic organisation.

We are searching for enthusiastic and motivated Victim Liaison Officer to join the Mental Health Review Tribunal. This new position will play a critical role in providing information to victims of forensic patients and their representatives, and ensuring the Tribunal meets its legislative obligations under victim rights legislation.

The position is responsible for clear communication of information to victims and their representatives and support people, in addition to development of policies, procedures and stakeholder relationships that enhance victim participation and engagement with Tribunal processes. Engagement with Victims Services with the Department of Community and Justice (DCJ), who have statutory responsibility for supporting victims of forensic patients in tribunal reviews, is an important part of the role.

About this role
As the Victim Liaison Officer, you will work with Victims Services within DCJ, victims, Tribunal Members, registry staff, health professionals and external agencies to ensure victims are informed, supported and able to participate effectively in the Tribunal process. You will provide important input in development of victim-related policy and operational issues under the guidance of the Tribunal President. You will respond to enquiries and contribute to improving the experience of victims participating in Tribunal reviews.

The role involves researching, developing and maintaining policies, guidelines, procedures and information resources relating to victims of forensic patients. You will prepare reports, submissions, briefings and correspondence for the Tribunal President and full-time Deputy Presidents, and Registrar, and contribute to responses to ministerial and parliamentary requests under direction of the Tribunal leadership. You will support capability-building initiatives across the organisation.

Working in a specialised and sensitive environment, you will engage with complex matters involving mental health, forensic patients and victims of crime. Success in the role requires strong judgement, empathy, resilience and the ability to build effective relationships with a diverse range of internal and external stakeholders, including Victims Services, the Department of Communities and Justice, public health organisations and community representatives.

About You
The ideal applicant will demonstrate:

• A genuine commitment to improving the participation of victims in tribunal reviews
• A commitment to improving victim experiences of tribunal hearings
• Strong interpersonal skills and the ability to communicate sensitively and effectively with people experiencing distress or trauma.
• Excellent written communication skills, including the ability to prepare high-quality reports, briefings, correspondence and policy documents.
• Demonstrated experience developing or providing policy and procedural advice in a complex environment.
• Strong stakeholder engagement skills and the ability to build productive relationships across multiple agencies and services.
• Sound judgement, professionalism and discretion when handling sensitive and confidential matters.
• Resilience, adaptability and the ability to remain effective when managing competing priorities and challenging situations.
• Strong organisational and project management skills, with the ability to deliver quality outcomes within tight timeframes.
• An understanding of, or interest in, mental health, forensic mental health, victim support services and public policy.
• Lived experience, experience as a carer, or experience working in a frontline mental health, social work, psychology or related setting will be highly regarded.

The Tribunal
Working for the NSW Mental Health Review Tribunal offers the opportunity to contribute to work that has a direct and meaningful impact on the lives of people receiving mental health care across New South Wales. As part of a small, specialist organisation, you will gain exposure to complex legal, policy and mental health issues while working alongside experienced professionals from health, legal and clinical disciplines.

The Tribunal provides a collaborative and supportive environment where staff are encouraged to innovate, develop their expertise and contribute to continuous improvement. In return, you will enjoy the benefits of public sector employment, opportunities for professional growth and the satisfaction of supporting a fair, independent and person-centred decision-making framework that promotes the rights, wellbeing and recovery of some of the community's most vulnerable members.

For role related queries please contact Alisa Kelley, Registrar on **************@health.nsw.gov.au or 1800 815 ***

If you require an adjustment during the recruitment process, please contact Lisa Byrne on **********@health.nsw.gov.au and quote REQ698385.

Our commitment to Diversity and Inclusion
At the Mental Health Review Tribunal we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• For more information on applying visit the Ministry of Health Career portal
• Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role

Applications Close: 25 October 2026 (11:59PM)