Application Support Officer

NSW Health; Sydney; On-site; AUD 103,000 - 114,000; Full time

Job summary

NSW Health's Mental Health Review Tribunal is seeking an Application Support Officer to maintain and enhance the ReadyCase system and provide frontline ICT support to staff and Members. This role requires strong application support, troubleshooting, and collaboration with vendors within a public health ICT environment.

You will monitor and resolve system issues, manage user access, and help with testing, change management and reporting to ensure secure, reliable technology for decision-making

Qualifications

• Experience supporting business applications or case management systems.
• Excellent customer service and responsive user support.
• Strong troubleshooting in a complex ICT environment.
• Technical capability across software, system administration and user access.
• Strong organisational skills and prioritisation of tasks.
• Clear communication with non-technical users.
• Experience collaborating with vendors and service providers.
• Initiative, adaptability and willingness to learn new technologies.
• Attention to data integrity, security and quality standards.
• Proactive, solution-focused mindset and accountability.

Responsibilities

• Provide day-to-day support for the Tribunal's business applications.
• Monitor, troubleshoot and resolve system issues; manage user access.
• Maintain system security configurations and integrity.
• Coordinate with vendors and service providers on upgrades and incidents.
• Assist testing, change management and reporting activities.

Skills

Business applications support

Customer service

Troubleshooting

System administration

User access management

Stakeholder collaboration

Adaptability

Attention to detail

Accountability

Tools

ReadyCase

Job description

Employment Type: Full Time Ongoing
Position Classification: Crown Clerk grade 5/6
Remuneration: $102,936 - $113,579 p.a. plus super and annual leave loading
Location: 580 George St Sydney
Hours Per Week: 35 hours
Requisition ID: REQ698388
Closing Date: 25 October 2026 (11:59PM)

We are searching for enthusiastic and motivated Application Support Officer to join the Mental Health Review Tribunal. This new position will be responsible for supporting, maintaining and enhancing the Tribunal's business applications and new case management system, ReadyCase, while providing frontline ICT support to Tribunal staff and Members. The role acts as the primary point of contact for system, hardware and software issues, ensuring reliable technology services that support the Tribunal's operations and delivery of its statutory functions.

About this role

As an Application Support Officer, you will provide day-to-day support for the Tribunal's business applications, including monitoring, troubleshooting and resolving system issues, managing user access, and maintaining system security configurations. You will work closely with staff and Members to ensure the ReadyCase case management system operates efficiently and continues to meet business needs.

The role also involves coordinating with eHealth NSW, software vendors and other service providers to manage incidents, implement system upgrades and contribute to ICT projects. You will assist with testing, change management, business process improvements and reporting activities, helping to identify opportunities to enhance system performance and service delivery.

Working within a small and collaborative organisation, you will develop a broad understanding of the Tribunal's operations and contribute to technology initiatives that support critical decision-making processes across the mental health system. The role offers an excellent opportunity for a technically capable professional who enjoys problem solving, customer service and working closely with end users to deliver practical solutions.

About You

The ideal applicant will demonstrate:

• Strong experience supporting business applications, client management systems or case management systems.
• Excellent customer service skills and a commitment to delivering responsive user support.
• Sound troubleshooting and problem-solving abilities in a complex ICT environment.
• Technical capability across software applications, system administration and user access management.
• Strong organisational skills and the ability to manage competing priorities effectively.
• Well-developed communication skills with the ability to explain technical information clearly to non-technical users.
• Experience working collaboratively with stakeholders, vendors and service providers.
• Initiative, adaptability and a willingness to learn new technologies and systems.
• Attention to detail and a commitment to maintaining data integrity, security and quality standards.
• A proactive, solutions-focused approach and a strong sense of accountability for delivering results.

The Tribunal

Working for the Mental Health Review Tribunal offers the opportunity to apply your technical expertise in a role that directly supports an important public service. As part of a specialist organisation, you will work closely with business users, contribute to technology improvements that enhance service delivery across New South Wales, and gain exposure to a diverse range of ICT, project and business improvement activities.

The Tribunal provides a supportive and collaborative environment where innovation, professional development and continuous learning are encouraged, allowing you to make a meaningful contribution while developing your career in government ICT services.

For role related queries please contact Alisa Kelley, Registrar **************@health.nsw.gov.au or 1800 815 ***

If you require an adjustment during the recruitment process please contact Lisa Byrne on **********@health.nsw.gov.au and quote REQ698388.

Our commitment to Diversity and Inclusion

At the Mental Health Review Tribunal we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds. For more information, please visit Diversity Inclusion Belonging.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

• This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
• For more information on applying visit the Ministry of Health Career portal
• Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role

Applications Close: 25 October 2026 (11:59PM)