Administration Officer Communications

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

EAP access and wellness benefits

Fitness Passport

Job summary

Darling Downs Health is seeking an Administration Officer Communications in Toowoomba to support staff, patients and visitors with timely information and services. The role blends customer service, administration and communications to keep information flowing across the health service.

You will respond to inquiries, coordinate communications during urgent situations, and help ensure accurate data and smooth operations. A compassionate, patient-focused approach is essential.

Qualifications

• Experience delivering high-quality administration and customer service support in a fast-paced environment.
• Strong organisational skills with the ability to prioritise competing demands and maintain accuracy.
• Confident communication skills and the ability to build positive relationships with a wide range of people.
• Proficiency using business systems and Microsoft Office applications, particularly Word and Excel.

Responsibilities

• Delivering responsive communication services that help callers access the right people, departments and information.
• Supporting hospital operations through accurate administrative processes, data management and coordination activities.
• Responding calmly to urgent situations, ensuring clear communication pathways when it matters most.
• Building strong working relationships across the organisation to support service delivery.

Skills

Organisational skills

Customer service

Communication skills

Data entry

Problem solving

Tools

Microsoft Word

Microsoft Excel

Job description

Be the calm, confident voice that helps keep a busy regional hospital connected. Based in Toowoomba, this role combines customer service, communication and administration, ensuring staff, patients and visitors receive timely support while helping critical information flow across the health service. Join a supportive team where your work makes a real difference every day.

What Your Day Could Look Like

As an Administration Officer Communications, you'll play an important role in keeping people connected to the services and support they need. From responding to high volumes of enquiries to helping coordinate communication during urgent situations, you'll contribute to safe, efficient operations and positive experiences for staff, patients and the community.

Every Day, You'll Contribute By

• Delivering responsive communication services that help callers quickly access the right people, departments and information.
• Supporting hospital operations through accurate administrative processes, data management and coordination activities.
• Responding calmly and effectively to urgent situations, helping ensure communication pathways remain clear when they matter most.
• Building strong working relationships across the organisation to maintain accurate information and support seamless service delivery.

Let's Talk About You

You're a calm, organised professional who enjoys helping people and delivering excellent service. You communicate with confidence, adapt to changing priorities and take pride in doing the right thing. Whether supporting a caller or assisting colleagues, you'll play an important role in creating positive experiences and helping services run smoothly.

Here's What Will Help You Thrive In This Role

• Experience delivering high-quality administration and customer service support in a fast-paced environment.
• Strong organisational skills with the ability to prioritise competing demands and maintain accuracy.
• Confident communication skills and the ability to build positive relationships with a wide range of people.
• Proficiency using business systems and Microsoft Office applications, particularly Word and Excel.

You’ll stand out from the crowd if you have experience in healthcare, switchboard, emergency response or other high-volume service environments.

Above all, you’ll bring Compassion, Integrity, Dignity, Innovation and Courage while helping people access the support they need.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference – and the career possibilities are endless. Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services. Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health: www.health.qld.gov.au/darlingdowns

Work with Us | Toowoomba

Occupational group Administration