AV and Ops Support Officer

Queensland Government; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Inclusive culture

EAP access

Private health insurance discounts

Fitness Passport

Job summary

Darling Downs Health seeks an AV and Ops Support Officer to create seamless technology experiences supporting healthcare teams across the region. You will help deliver reliable AV and ICT solutions, partnering with clinical and corporate teams to understand needs and implement practical outcomes.

You will act as a senior escalation point, guiding complex technical issues and driving improvements through documentation and standards.

Qualifications

• Experience supporting AV, hardware and software solutions within a complex ICT environment.
• Strong technical problem-solving skills and the ability to deliver practical, customer-focused outcomes.
• Excellent communication skills and confidence working with both technical and non-technical stakeholders.

Responsibilities

• Deliver reliable AV and ICT solutions that enhance communication and service delivery across multiple sites.
• Partner with clinical and corporate teams to understand needs and implement practical technology outcomes.
• Provide expert guidance on complex technical issues and support colleagues as a senior escalation point.
• Drive continuous improvement through solution design, documentation and adoption of best-practice technology standards.

Skills

AV support

Technical problem solving

Stakeholder communication

Tools

Microsoft Power Platform

Job description

What your day could look like

As an AV and Ops Support Officer, you'll help create seamless technology experiences that support healthcare teams across the region. From improving collaboration through modern AV solutions to resolving complex technical challenges, you'll work with a supportive team to deliver technology outcomes that make a real difference every day.

Every day, you'll contribute by:

• Delivering reliable AV and ICT solutions that enhance communication, collaboration and service delivery across multiple sites.
• Partnering with clinical and corporate teams to understand needs and implement practical technology outcomes.
• Providing expert guidance on complex technical issues and supporting colleagues as a senior escalation point.
• Driving continuous improvement through solution design, documentation and the adoption of best practice technology standards.

Let’s talk about you!

You're someone who combines technical expertise with a genuine commitment to helping people succeed. You approach challenges with curiosity, communicate clearly, and build trusted relationships with a wide range of stakeholders. You'll take pride in delivering technology solutions that enable others to do their best work, knowing your contribution supports services that benefit communities across the region. You're not just here to fix problems, you're here to create positive impact, improve experiences and help shape smarter ways of working.

Here’s what will help you thrive in this role:

• Experience supporting AV, hardware and software solutions within a complex ICT environment.
• Strong technical problem‑solving skills and the ability to deliver practical, customer‑focused outcomes.
• Excellent communication skills and confidence working with both technical and non‑technical stakeholders.
• A collaborative, adaptable approach with the ability to work independently when required.
• You’ll stand out from the crowd if you have experience across areas such as networking, end user computing, project support, medical technology or Microsoft Power Platform, and/or relevant industry training or certifications.

Above all, you'll bring Compassion, Integrity, Dignity, Innovation and Courage to the way you work and support others.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It’s complex, challenging work that makes a real difference – and the career possibilities are endless. Whether you’re a doctor, nurse, allied health professional, facilities team member, or administrator, you’ll see your impact firsthand. Here, you’ll find opportunities that simply don’t exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services. Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements.
• Enjoy flexible work arrangements that support balance and variety.
• Access professional development funding, study leave and clear career pathways.
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you? If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Find out more about us! Visit our careers site to learn more about working with Darling Downs Health: www.health.qld.gov.au/darlingdownsWork with Us | Toowoomba#WorkDDHHS #OpportunityImpact #TheyreHere