Administration Officer - Carrum Downs Aged Care

Medical & Aged Care Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Annual leave loading 17.5%

JB Hi-Fi employee discounts

Refer a friend program

Home & Hearts Award recognition

EAP program

Ongoing training & professional dev

Job summary

Medical & Aged Care Group is seeking an Administration Officer for Carrum Downs Aged Care, Melbourne’s southeast. This on-site role focuses on rostering, payroll support and resident services, ensuring smooth daily operations in a warm, family-owned environment.

You will work closely with the Home Manager and facility staff to keep processes compliant, efficient, and connected, providing a backbone for a high-quality care home.

Qualifications

• Strong administrative and organisational skills with high attention to detail.
• Experience in rostering and payroll processes (or demonstrated understanding).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a busy, people-focused environment.
• Competency with computer systems and administrative software.
• Ability to work both autonomously and collaboratively as part of a team.
• Experience in aged care or a healthcare setting will be highly regarded.

Responsibilities

• Provide day to day administrative support to the Home Manager, department heads and facility staff.
• Maintain and adjust staff rosters in line with operational, award and budgetary requirements.
• Verify and process timesheets, leave applications and support payroll in a timely and accurate manner.
• Support admission and discharge processes, including documentation and family communication.
• Conduct daily environmental checks and report maintenance or safety issues promptly.
• Assist with compliance documentation, audits and accreditation requirements.
• Maintain accurate electronic filing and record-keeping systems.
• Manage incoming and outgoing correspondence, including phone calls, emails and mail.
• Assist with resident tours, prepare tour packs and maintain display room presentation.
• Support events, resident activities and family communications.

Skills

Administrative skills

Rostering & payroll experience

Communication skills

Prioritization

IT & admin software

Autonomy & teamwork

Aged care experience

Job description

Administration Officer - Carrum Downs Aged Care

Administration Officer Carrum Downs Aged Care

Full Time | Carrum Downs, Melbourne’s Southeast

• Varied, meaningful role at the heart of a warm, supportive aged care home
• Make your mark in rostering, admin & resident services, no two days the same
• Join a family owned organisation that truly values its people

About Us:

Medical & Aged Care Group (MACG) is a family owned and operated residential aged care organisation that embraces best practices, continuous improvement, and social responsibility. We are proud to create a collaborative and supportive environment where employees are treated like family, and residents receive high quality, person centred care.

Carrum Downs Aged Care is one of eleven residential aged care homes operated by Medical & Aged Care Group, a privately owned, family operated healthcare organisation that has been delivering exceptional care to older Australians since 1995. Located in Carrum Downs in Melbourne’s southeast, Carrum Downs Aged Care is a warm and welcoming community where residents feel truly at home. The home prides itself on delivering high quality, person centred care in a safe, comfortable and homelike environment. This home has 50 beds.

About the Role:

Excellent opportunity for an experienced Administration Officer to join our team at Carrum Downs Aged Care.

We are seeking a highly organised, proactive and detail oriented professional who thrives in a fast paced environment and is passionate about making a difference in the lives of older Australians, not at the bedside, but behind the scenes.

This role is ideal for someone who enjoys variety in their day, takes pride in keeping things running smoothly, and genuinely values being the backbone of a busy, people focused team. From rostering and payroll support to welcoming prospective residents and their families, no two days will look the same.

Working closely with the Home Manager and facility staff, you will provide essential administrative and operational support that keeps our home compliant, efficient and connected.

This is a full time position based on site at Carrum Downs Aged Care.

Why Join Us?

• Competitive Salary!
• 17.5 % Annual Leave Loading (Making your leave worth more)
• JB Hi-Fi employee discounts
• Refer a friend benefit program / benefits
• Home & Hearts Award Recognition Programs / benefits
• EAP Program
• Ongoing training and professional development
• A meaningful role where your work directly supports the quality of care our residents receive

Key Responsibilities:

• Provide day to day administrative support to the Home Manager, department heads and facility staff
• Maintain and adjust staff rosters in line with operational, award and budgetary requirements
• Verify and process timesheets, leave applications and support payroll in a timely and accurate manner
• Support admission and discharge processes, including documentation and family communication
• Conduct daily environmental checks and report maintenance or safety issues promptly
• Assist with compliance documentation, audits and accreditation requirements
• Maintain accurate electronic filing and record-keeping systems
• Manage incoming and outgoing correspondence, including phone calls, emails and mail
• Assist with resident tours, prepare tour packs and maintain display room presentation
• Support events, resident activities and family communications

Qualifications and Experience:

• Strong administrative and organisational skills with high attention to detail
• Experience in rostering and payroll processes (or demonstrated understanding)
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a busy, people-focused environment
• Competency with computer systems and administrative software
• Ability to work both autonomously and collaboratively as part of a team
• Experience in aged care or a healthcare setting will be (highly regarded)

Requirements:

• Current Employment Police Check (Required)
• Australian working rights (Required)
• Commitment to maintaining confidentiality and the ethical handling of sensitive information
• Ability to participate in compulsory education and training sessions.

Our Values:

At MACG, our values guide everything we do:

Compassion | Integrity | Dignity | Diversity | Accountability | Family | Respect

If you are a highly organised administrator looking to bring your skills to a role where your work truly matters, we would love to hear from you.