Administration Officer

Estia Health; Western Australia; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Blue Light Card discounts

Employee Assistance Program

Novated leasing

Discounted health insurance nib health

Discounted JB HiFi

Job summary

Estia Health seeks a friendly Reception/Administration professional to keep our aged care home running smoothly. You’ll manage the front desk, handle calls and emails, and be the first point of contact for residents, families, and staff.

You will support the office manager and residential aged care manager, assist with ordering supplies, and maintain accurate paperwork. This role prioritises excellent communication, meticulous data entry, and a proactive, people‑minded approach.

Qualifications

• Experience in reception or administration preferred.
• Strong written and spoken communication.
• Ability to work in fast-paced environment.
• Proficient with computer data entry.

Responsibilities

• Manage the front desk, answer calls and emails.
• Provide friendly customer service in person and remotely.
• Welcome visitors, volunteers, contractors to the home.
• Support the office manager and residential aged care manager.
• Assist with ordering supplies and staff uniforms; maintain paperwork."

Skills

Customer service

Front desk management

Communication skills

Data entry

Team leadership

Tools

MS Office

Data systems

Job description

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

You’ll be hugely important in making sure our home runs smoothly an indispensable helper to our residential aged care manager and client services officer.

Usually, your day will involve:

• Friendly customer service to everyone whether in person, on the phone or over email
• Managing the front desk, answering calls and managing emails
• Be a leader to staff, helping them to grow
• Welcoming visitors, volunteers, contractors to the home
• Assisting with ordering supplies and staff uniforms
• Keeping on top of paperwork record keeping, filing etc
• Showing off our home to future residents and their families
• Supporting the office manager and residential aged care manager in their daily tasks

You’ll be a people person and problem-solver, with high attention to detail. You’ll also have:

• A real desire to make a difference in people's lives
• Strong interpersonal and communication skills, both verbal and written
• A proactive attitude and ability to work in a fast-paced environment
• Solid computer and data skills
• Previous experience in a reception/administration position (highly regarded)

Benefits available:

• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services.

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

_ Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

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