Administration Officer

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Salary packaging

Generous leave

Flexible work

Professional development

EAP access

Health insurance discounts

Fitness Passport

Job summary

Darling Downs Health in Toowoomba is seeking an Administration Officer to join the Revenue team, helping deliver timely support for patients, customers and colleagues in a busy health service. You’ll combine customer service, finance and administration tasks to keep billing, receipting and records accurate, while contributing to efficient operations and continuous improvement.

A collaborative, confidential approach is valued.

Qualifications

• Experience in administration, customer service or finance support.
• Strong organisational skills and the ability to prioritise effectively.
• Confidence using digital systems and learning new technologies.

Responsibilities

• Delivering responsive customer service and resolving enquiries with professionalism and care.
• Supporting billing, receipting and revenue activities that uphold financial accuracy.
• Maintaining reliable records and information systems that support efficient operations.
• Identifying process improvements and working with colleagues to enhance outcomes.

Skills

Administration experience

Customer service

Job description

Join our Revenue team in Toowoomba as an Administration Officer and help deliver a seamless experience for patients, customers and colleagues. In this diverse role, you’ll combine customer service, finance and administration skills to support important health services, contribute to efficient operations, and make a meaningful difference every day while growing your career in a supportive team environment.

What Your Day Could Look Like

As an Administration Officer, you’ll help keep key financial and administrative services running smoothly, ensuring patients, customers and teams receive timely and accurate support. You’ll work closely with colleagues to deliver reliable outcomes that strengthen service delivery across the health service.

Every Day, You’ll Contribute By

• Delivering responsive customer service and resolving enquiries with professionalism and care.
• Supporting billing, receipting and revenue activities that uphold financial accuracy.
• Maintaining reliable records and information systems that support efficient operations.
• Identifying process improvements and working with colleagues to enhance outcomes.

Let’s talk about you!

You’re organised, dependable and enjoy helping people. You take pride in accuracy, adapt well to changing priorities and build strong relationships through clear communication. Whether you’re assisting customers, managing competing tasks or improving processes, you’re motivated by making a positive difference and supporting the team around you. You bring compassion, integrity, dignity, innovation and courage to your work every day.

Here’s What Will Help You Thrive In This Role

• Experience in administration, customer service or finance support.
• Strong organisational skills and the ability to prioritise effectively.
• Confidence using digital systems and learning new technologies.
• A collaborative approach with a commitment to accuracy and confidentiality.

You’ll stand out from the crowd if you have experience in healthcare, revenue or financial administration, and/or knowledge of financial or patient management systems.

Most importantly, we’re looking for someone passionate about helping people and improving services.

Together, you’ll help deliver trusted services and positive outcomes for the community.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It’s complex, challenging work that makes a real difference – and the career possibilities are endless. Whether you’re a doctor, nurse, allied health professional, facilities team member, or administrator, you’ll see your impact firsthand. Here, you’ll find opportunities that simply don’t exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services. Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements.
• Enjoy flexible work arrangements that support balance and variety.
• Access professional development funding, study leave and clear career pathways.
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you’re ready to make a meaningful impact and grow your career in a place that values people and purpose, we’d love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health: www.health.qld.gov.au/darlingdowns

#WorkDDHHS #OpportunityImpact #TheyreHere

Occupational group

Administration