Administration Officer

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Diverse and inclusive culture

Wellbeing benefits (EAP, private heath

Job summary

Darling Downs Health is seeking an Administration Officer to support patients and teams across the Toowoomba region. You will help create seamless experiences, coordinate essential information and keep services running efficiently.

You’ll maintain accurate records, support appointment coordination and ensure confidential information is handled with care and accuracy. Strong Microsoft Office skills and patient‑centred communication are essential.

Qualifications

• Experience providing professional administrative support in a busy environment.
• Strong skills in Microsoft Office and digital information systems, with a focus on accuracy and confidentiality.
• Excellent communication and customer service skills, with the ability to build positive relationships.
• Strong organisational skills with the ability to prioritise workload, work independently and adapt to changing needs.

Responsibilities

• Create welcoming experiences for patients, families and visitors while supporting efficient service delivery.
• Maintain accurate records and information systems to enable teams to make informed decisions and provide safe, timely care.
• Coordinate appointments, documentation, meetings and administrative processes across the service.
• Collaborate with colleagues to meet changing priorities and keep daily operations running smoothly.

Skills

Microsoft Office

Administrative support

Communication

Records management

Customer service

Job description

What Your Day Could Look Like

As an Administration Officer, you'll help create a seamless experience for patients and support teams to deliver high-quality healthcare. From coordinating essential information to ensuring services run efficiently, you'll be a trusted point of contact who helps people access the care and support they need.

Every Day, You’ll Contribute By

• Creating welcoming and positive experiences for patients, families and visitors while supporting efficient service delivery.
• Maintaining accurate records and information systems that enable teams to make informed decisions and provide safe, timely care.
• Supporting the smooth coordination of appointments, documentation, meetings and administrative processes across the service.
• Working collaboratively with colleagues to meet changing priorities, solve problems and keep daily operations running effectively.

Let’s talk about you!

You’re someone who brings both organisation and empathy to every interaction. You stay calm when priorities shift, communicate with respect, and take pride in delivering high-quality support that helps others succeed. Whether you’re assisting a patient, supporting a busy team or finding a better way to get things done, you’re motivated by making a genuine difference. You’re not just here to keep things organised—you’re here to help create positive experiences and contribute to better outcomes for the community.

Here’s What Will Help You Thrive In This Role

• Experience providing professional administrative support in a busy environment.
• Strong skills in Microsoft Office and digital information systems, with a focus on accuracy and confidentiality.
• Excellent communication and customer service skills, with the ability to build positive relationships.
• Strong organisational skills with the ability to prioritise workload, work independently and adapt to changing needs.

You’ll stand out from the crowd if you have experience supporting healthcare, community or public sector services and/or experience coordinating meetings, records or complex administrative processes.

Above all, you’ll bring compassion, integrity, dignity, innovation and courage to every interaction, helping create positive outcomes for patients, colleagues and the community.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It’s complex, challenging work that makes a real difference – and the career possibilities are endless.

Whether you’re a doctor, nurse, allied health professional, facilities team member, or administrator, you’ll see your impact firsthand. Here, you’ll find opportunities that simply don’t exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.

Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements.
• Enjoy flexible work arrangements that support balance and variety.
• Access professional development funding, study leave and clear career pathways.
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you’re ready to make a meaningful impact and grow your career in a place that values people and purpose, we’d love to hear from you.

Click "Apply Now" to submit your application and upload the requested documents.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:
www.health.qld.gov.au/darlingdowns

Work with Us | Toowoomba

Occupational group Administration