Administration Officer

St Vincent's Hospital Melbourne; Sydney; In loco; AUD 74.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary packaging

Not-for-profit salary arrangements

Descrizione del lavoro

St Vincent's Hospital Sydney is seeking a Sacred Heart Administration Officer for a permanent full‑time position. The role supports coordination of appointments, patient bookings and clinic operations within Sacred Heart CCOH, Sydney.

You will be the first point of contact for patients and families, handling enquiries by phone, email and in person, and liaising with medical staff. Strong computer skills and Medicare/billing familiarity are essential.

Competenze

• Excellent communication and interpersonal skills for diverse backgrounds.
• Strong customer service skills for managing phone, email and in-person enquiries.
• Confident computer skills with MS Office and clinical information systems.
• Ability to work independently and in a multidisciplinary team.

Mansioni

• Coordinate medical specialist and allied health appointments and manage online diaries.
• Provide a welcoming first point of contact for patients and families, handling enquiries in person, by phone and email.
• Manage patient admissions, discharges and billing with Medicare compliance and timely processing.
• Deliver administrative and reception services including medical records management, correspondence, meeting coordination and transport bookings.
• Contribute to service quality initiatives and telehealth adoption.

Conoscenze

Communication skills

Customer service

Microsoft Office

Clinical information systems

Document management

Teamwork

Adaptability

Professional development

Strumenti

Microsoft Word

Microsoft Excel

Outlook

Clinical information systems

Document management systems

Descrizione del lavoro

Job Description:

Role title: Sacred Heart Administration Officer

Role type: Permanent Full Time

Role grade: Administration Officer Level 3

Department and location: Sacred Heart CCOH ,St Vincent's Public Hospital, Sydney

Salary: $73,915.12- $76,218.80 + super +salary packaging

Welcome to St Vincent's Hospital Sydney

Join a team built on a proud legacy of world‑class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent's Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney's premier and iconic inner‑city public hospital, we serve the entire population, providing world‑class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting‑edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high‑frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

About the role

• Coordinate medical specialist and allied health appointments, manage online diaries and support patient bookings to ensure efficient clinic operations.
• Provide a welcoming first point of contact for patients and families, managing enquiries in person, by phone and email, and liaising with medical consultants and allied health teams.
• Manage patient admissions, discharges and billing processes, ensuring accurate documentation, Medicare compliance and timely processing through hospital systems.
• Deliver a range of administrative and reception services, including medical records management, correspondence, meeting coordination, interpreter and transport bookings, and general clinic support.
• Contribute to service quality and improvement initiatives, including patient satisfaction surveys, rehabilitation benchmarking data, client education programs and the use of digital technologies such as telehealth.

About you

• Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate effectively with people from diverse backgrounds.
• Strong customer service skills, including confidence in managing phone, email and virtual enquiries in a professional and welcoming manner.
• Confident computer skills, with experience using Microsoft Office (Word, Excel and Outlook), clinical information systems and document management systems.
• Ability to work both independently and collaboratively, managing priorities while contributing positively to a multidisciplinary team.
• A proactive and flexible approach, with the ability to work effectively with a range of healthcare professionals and a commitment to ongoing learning and professional development.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Str