Administration Officer

St Vincent's Hospital Sydney; Sydney; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Job summary

Sacred Heart Administration Officer role at St Vincent’s Public Hospital in Sydney is a permanent full-time position located in the inner-city hospital precinct. The role coordinates medical appointments, manages online diaries, and supports patient bookings to ensure efficient clinic operations.

You will be the welcoming first point of contact for patients and families, handling enquiries by phone, email and in person, and liaising with medical staff and allied health teams.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills across in-person, phone and email interactions.
• Proficient with Microsoft Office and clinical information systems.
• Able to work independently and in multidisciplinary teams.
• Proactive and flexible with a commitment to ongoing learning.

Responsibilities

• Coordinate medical appointments and manage online diaries to support clinic operations.
• Provide a welcoming first point of contact for patients and families, handling enquiries in person, by phone and email.
• Manage patient admissions, discharges and billing with Medicare compliance and timely processing in hospital systems.
• Deliver administrative and reception tasks including medical records, correspondence, meeting coordination and transport bookings.
• Contribute to service quality initiatives, including patient surveys and adoption of digital tools like telehealth.

Skills

Communication

Customer service

MS Office

Clinical information systems

Teamwork

Proactive & flexible approach

Tools

Microsoft Office

Document management systems

Job description

Job Description

Role title: Sacred Heart Administration Officer

Role type: Permanent Full Time

Role grade: Administration Officer Level 3

Department and location: Sacred Heart CCOH ,St Vincent’s Public Hospital, Sydney

Salary: $73,915.12- $76,218.80 + super +salary packaging

Welcome to St Vincent’s Hospital Sydney Join a team built on a proud legacy of world-class care, true compassion, and deep community roots. Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth. Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep. Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

Coordinate medical specialist and allied health appointments, manage online diaries and support patient bookings to ensure efficient clinic operations.

Provide a welcoming first point of contact for patients and families, managing enquiries in person, by phone and email, and liaising with medical consultants and allied health teams.

Manage patient admissions, discharges and billing processes, ensuring accurate documentation, Medicare compliance and timely processing through hospital systems.

Deliver a range of administrative and reception services, including medical records management, correspondence, meeting coordination, interpreter and transport bookings, and general clinic support.

Contribute to service quality and improvement initiatives, including patient satisfaction surveys, rehabilitation benchmarking data, client education programs and the use of digital technologies such as telehealth.

About you

Excellent communication and interpersonal skills, with the ability to build positive relationships and communicate effectively with people from diverse backgrounds.

Strong customer service skills, including confidence in managing phone, email and virtual enquiries in a professional and welcoming manner.

Confident computer skills, with experience using Microsoft Office (Word, Excel and Outlook), clinical information systems and document management systems.

Ability to work both independently and collaboratively, managing priorities while contributing positively to a multidisciplinary team.

A proactive and flexible approach, with the ability to work effectively with a range of healthcare professionals and a commitment to ongoing learning and professional development.

What we can offer you

Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income

Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements

World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes

Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives

Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre

Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care

Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships

Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Company background

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.

The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.

Respectfully, this role is not open to recruitment agencies.