Administration Officer

iCIMS, Inc.; Sunshine Coast Regional; On-site; AUD 34,000 - 48,000; Part time

Job summary

Palm Lake Care Caloundra is seeking an experienced Administration Officer to join our team, providing clerical and receptionist support to the Service Manager for the aged care residence.

This casual role operates Monday to Friday 8am–5pm (operationally dependent) and involves rostering, HR administration, invoicing and general administrative tasks to ensure a welcoming environment for residents, staff and visitors.

Qualifications

• Previous administrative experience, preferably in aged care.
• Current National Police Clearance.
• Strong MS Office and rostering software proficiency.
• Excellent written and verbal communication.

Responsibilities

• Support the Service Manager with clerical tasks.
• Manage front desk and visitor sign-ins.
• Handle HR administration including onboarding and exit docs.
• Assist with invoicing and banking tasks.
• Coordinate staff rosters and leave requests.

Skills

Administrative skills

MS Office

Rostering software

Time management

Communication skills

Tools

MS Office

Rostering software

Job description

Overview

Are you an organised and detail-oriented professional with a passion for supporting aged care communities?

About Us

At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family-owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

We are seeking an experienced Administration Officer to join our dedicated Palm Lake Care Caloundra team. This is a casual role working between Monday to Friday 8am-5pm depending on operational requirements toprovide essential clerical and receptionist support to the Service Manager while handling administrative tasks related to the aged care residence.

Responsibilities

Reporting to the Service Manager, you'll be instrumental in assisting smooth day-to-day operations and contributing to a welcoming and efficient environment for residents, staff, and visitors. Key duties will include:

• Manage rosters and staff scheduling, ensuring timely shift replacements.
• Handle visitor sign-ins and maintain accurate records.
• Provide front desk reception support, including visitor sign-ins and general enquiries
• Assist with HR administration, including onboarding and exit documentation.
• Support accounting tasks such as invoicing, banking and financial documentation.
• Coordinate uniform orders for staff.
• Foster professional relationships with residents, staff, and external stakeholders.
• Maintain confidentiality and comply with all workplace policies and procedures.

What We’re Looking For

To thrive in this role, you will bring:

• Previous experience in an administrative role (aged care experience desirable).
• A current National Police Clearance.
• Strong administrative skills, with the ability to diligently follow internal systems and processes.
• Excellent computer literacy across MS Suite & rostering software
• Excellent time management skills, able to autonomously balance competing priorities and deadlines.
• Refined verbal and written communication skills, delivering timely, empathetic responses that create a genuinely personalised experience.

You'll Stand Out If You Have:

• Experience in an Aged Care or Healthcare environment
• Payroll and rostering experience

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

• Competitive compensation
• Work-life Balancewith a variety of shifts available
• Training & Development - Ongoing on-the-job training and online training specifically designed to support you in your role and prepare you for professional growth opportunities
• 24/7 free accessto compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones withtenure rewards!
• Palm Lake Care Perks - We offer a selection of complimentary beverages, treats, fruits and bites for staff to enjoy
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued
• Career OpportunitiesPalm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares!

We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.