Administration Officer

Palm Lake Group; Donnybrook; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Training & development

EAP access

Tenure rewards

Staff perks

Inclusive culture

Career opportunities

Job summary

Palm Lake Care Beachmere is seeking an experienced Administration Officer to support the Service Manager with clerical and receptionist duties across a busy aged care residence. This full-time role runs Monday–Friday, 8am–5pm, and focuses on rostering, records, and frontline customer service to residents, families, and staff.

Ideal candidates will have previous administrative experience (aged care preferred), a current National Police Clearance, strong MS Office skills, and the ability to manage

Qualifications

• Previous experience in an administrative role (aged care experience desirable).
• A current National Police Clearance.
• Strong administrative skills, with the ability to diligently follow internal systems and processes.
• Excellent computer literacy across MS Suite & rostering software
• Excellent time management skills, able to autonomously balance competing priorities and deadlines.
• Refined verbal and written communication skills, delivering timely, empathetic responses that create a genuinely personalised experience.

Responsibilities

• Reporting to the Service Manager, you'll be instrumental in assisting smooth day-to-day operations and contributing to a welcoming and efficient environment for residents, staff, and visitors. Key duties will include
• Manage rosters and staff scheduling, ensuring timely shift replacements.
• Handle visitor sign-ins and maintain accurate records.
• Provide front desk reception support, including visitor sign-ins and general enquiries
• Assist with HR administration, including onboarding and exit documentation.
• Support accounting tasks such as invoicing, banking and financial documentation.
• Coordinate uniform orders for staff.
• Foster professional relationships with residents, staff, and external stakeholders.
• Maintain confidentiality and comply with all workplace policies and procedures.

Job description

About Us

At Palm Lake Care, care isn't just what we do it's who we are. As a proud, family-owned organisation, we've built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual.

Our Palm Lake Promise to you is that here, you will make a difference.

Position Details

We are seeking an experienced Administration Officer to join our dedicated Palm Lake Care Beachmere team. This is a full time permanent role working between Monday to Friday 8am-5pm to provide essential clerical and receptionist support to the Service Manager while handling administrative tasks related to the aged care residence.

Responsibilities

Reporting to the Service Manager, you'll be instrumental in assisting smooth day-to-day operations and contributing to a welcoming and efficient environment for residents, staff, and visitors. Key duties will include

• Manage rosters and staff scheduling, ensuring timely shift replacements.
• Handle visitor sign-ins and maintain accurate records.
• Provide front desk reception support, including visitor sign-ins and general enquiries
• Assist with HR administration, including onboarding and exit documentation.
• Support accounting tasks such as invoicing, banking and financial documentation.
• Coordinate uniform orders for staff.
• Foster professional relationships with residents, staff, and external stakeholders.
• Maintain confidentiality and comply with all workplace policies and procedures.

What We're Looking For

To thrive in this role, you will bring

• Previous experience in an administrative role (aged care experience desirable).
• A current National Police Clearance.
• Strong administrative skills, with the ability to diligently follow internal systems and processes.
• Excellent computer literacy across MS Suite & rostering software
• Excellent time management skills, able to autonomously balance competing priorities and deadlines.
• Refined verbal and written communication skills, delivering timely, empathetic responses that create a genuinely personalised experience.

You'll Stand Out If You Have

• Experience in an Aged Care or Healthcare environment
• Payroll and rostering experience

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team

• Competitive compensation
• Work-life Balance with a variety of shifts available
• Training & Development - Ongoing on-the-job training and online training specifically designed to support you in your role and prepare you for professional growth opportunities
• 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
• Celebrate Milestones with tenure rewards!
• Palm Lake Care Perks - We offer a selection of complimentary beverages, treats, fruits and bites for staff to enjoy
• Supportive team culture - Be part of a vibrant and inclusive community where your contributions are valued
• Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.

Join a Team That Cares!

We believe belonging and connection are fundamental rights of ageing. If you're ready to make a meaningful impact through the joy of food and hospitality, we'd love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.