Administration Officer

Iaawg; Noarlunga Centre; On-site; AUD 74,000 - 91,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling & chaplaincy support

Volunteering opportunities

Additional annual leave

Extra leave days (Thank You Day, Work‑

Day off

Job summary

Mission Australia is seeking an Administration Officer to deliver high-quality reception and administrative support across our NDIS teams. You’ll be the first contact for participants and stakeholders, ensuring a welcoming, confidential environment while supporting site operations at Noarlunga and Keswick.

This full-time, maximum-term role runs to 30 June 2027, with salary of $82,644.22 base plus super. You’ll coordinate records, meetings and administrative tasks, while upholding our

Qualifications

• Relevant qualification in Administration, Business or a related field (desirable), or equivalent experience.
• Previous experience providing administration, reception or secretarial support in a complex service environment.
• Strong customer service skills, with the ability to build positive relationships with participants, staff and stakeholders.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy.
• Resilience, adaptability and the ability to navigate change while remaining focused and solutions oriented.
• Strong digital proficiency, with confidence using Microsoft Office, databases and administrative systems.
• High level of professionalism, discretion and confidentiality when handling sensitive information.
• Ability to meet NDIS Worker Screening Check and NDIA onboarding requirements.
• Current Australian Driver’s Licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Responsibilities

• Provide high-quality administrative, reception and customer service support to enable effective NDIS service delivery.
• Act as a professional first point of contact for participants, families, visitors and stakeholders, responding to enquiries with care, confidentiality and discretion.
• Maintain accurate records, databases and administrative systems in line with organisational policies and requirements.
• Support managers and teams with coordination of meetings, correspondence, reports, scheduling and general administrative tasks.
• Manage office operations, including supplies, assets, facilities, and day-to-day administrative requirements across sites.
• Build positive working relationships with internal teams and external stakeholders to support efficient service delivery and positive outcomes.

Skills

Customer service

Organisation

Confidentiality

Microsoft Office

NDIS onboarding

Driver's licence

Police check

Reception support

Education

Administration/Business qualification or equivalent experience

Tools

Microsoft Office Suite

Job description

Maximum Term Full Time Contract Position until 30 June 2027 Location: Noarlunga, SA 5167 & Keswick SA 5035 $82,644.22 Base Salary + Super + not-for-profit salary packaging benefits Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Join a team that helps make a difference in the lives of people with disability. As an Administration Officer, you’ll provide high-quality reception and administrative support to our NDIS teams. You will be the first point of contact for participants, families, carers, visitors and stakeholders, creating a welcoming and professional experience while ensuring our teams have the support they need to deliver positive outcomes. This is a full-time, maximum-term contract opportunity until 30 June 2027, working across our Noarlunga and Keswick offices. You will manage reception, coordinate office administration, handle sensitive information with confidentiality, and support the smooth operation of our sites. You will have the opportunity to build positive relationships, provide exceptional customer service, and contribute to a person-centred environment that supports people with disabilities. You will need to be flexible and able to work across both locations each week, adapting to changing priorities while maintaining a high standard of professionalism and service. If you are organised, approachable and passionate about supporting people and teams that make a difference, this is an opportunity to be part of a purpose-driven NDIS environment.

Your Key Responsibilities

• Provide high-quality administrative, reception and customer service support to enable effective NDIS service delivery.
• Act as a professional first point of contact for participants, families, visitors and stakeholders, responding to enquiries with care, confidentiality and discretion.
• Maintain accurate records, databases and administrative systems in line with organisational policies and requirements.
• Support managers and teams with coordination of meetings, correspondence, reports, scheduling and general administrative tasks.
• Manage office operations, including supplies, assets, facilities, and day-to-day administrative requirements across sites.
• Build positive working relationships with internal teams and external stakeholders to support efficient service delivery and positive outcomes.

Requirements for Success

• Relevant qualification in Administration, Business or a related field (desirable), or equivalent experience.
• Previous experience providing administration, reception or secretarial support in a complex service environment.
• Strong customer service skills, with the ability to build positive relationships with participants, staff and stakeholders.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy.
• Resilience, adaptability and the ability to navigate change while remaining focused and solutions oriented.
• Strong digital proficiency, with confidence using Microsoft Office, databases and administrative systems.
• High level of professionalism, discretion and confidentiality when handling sensitive information.
• Ability to meet NDIS Worker Screening Check and NDIA onboarding requirements.
• Current Australian Driver’s Licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes, innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.