Administration Officer

Mission Australia; Adelaide; On-site; AUD 82,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Counselling service

Volunteering opportunities

Extra leave

Leave options

Job summary

Mission Australia is seeking an Administration Officer to provide high-quality reception and administrative support to our NDIS teams. You will be the first point of contact for participants and visitors, ensuring a welcoming, professional experience while supporting our teams to deliver positive outcomes.

This full-time, maximum-term role runs across Noarlunga and Keswick, with responsibilities for reception, office coordination, and confidentiality.

Qualifications

• Relevant qualification in Administration, Business or related field (desirable) or equivalent experience.
• Experience providing administration, reception or secretarial support in a complex service environment.
• Strong customer service skills and ability to build positive relationships with participants, staff and stakeholders.
• Excellent organisational skills and ability to manage competing priorities.
• Proven confidentiality and discretion when handling sensitive information.
• Ability to meet NDIA onboarding requirements and NDIA Worker Screening checks.

Responsibilities

• Provide high-quality administrative, reception and customer service support to enable effective NDIS service delivery.
• Act as a professional first point of contact for participants, families, visitors and stakeholders, responding to enquiries with care, confidentiality and discretion.
• Maintain accurate records, databases and administrative systems in line with organisational policies and requirements.
• Support managers and teams with coordination of meetings, correspondence, reports, scheduling and general administrative tasks.
• Manage office operations, including supplies, assets, facilities, and day-to-day administrative requirements across sites.
• Build positive working relationships with internal teams and external stakeholders to support efficient service delivery and positive outcomes.

Skills

Administration

Reception

Customer service

Microsoft Office

Education

Administration/Business qualification

Tools

Microsoft Office

Database systems

Job description

Maximum Term Full Time Contract Position until 30 June 2027

Location: Noarlunga, SA 5167 & Keswick SA 5035

$82,644.22 Base Salary + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

Join a team that helps make a difference in the lives of people with disability. As an Administration Officer, you’ll provide high-quality reception and administrative support to our NDIS teams.

You will be the first point of contact for participants, families, carers, visitors and stakeholders, creating a welcoming and professional experience while ensuring our teams have the support they need to deliver positive outcomes.

This is a full-time, maximum-term contract opportunity until 30 June 2027, working across our Noarlunga and Keswick offices. You will manage reception, coordinate office administration, handle sensitive information with confidentiality, and support the smooth operation of our sites.

You will have the opportunity to build positive relationships, provide exceptional customer service, and contribute to a person-centred environment that supports people with disabilities. You will need to be flexible and able to work across both locations each week, adapting to changing priorities while maintaining a high standard of professionalism and service.

If you are organised, approachable and passionate about supporting people and teams that make a difference, this is an opportunity to be part of a purpose-driven NDIS environment.

Your Key Responsibilities

• Provide high-quality administrative, reception and customer service support to enable effective NDIS service delivery.
• Act as a professional first point of contact for participants, families, visitors and stakeholders, responding to enquiries with care, confidentiality and discretion.
• Maintain accurate records, databases and administrative systems in line with organisational policies and requirements.
• Support managers and teams with coordination of meetings, correspondence, reports, scheduling and general administrative tasks.
• Manage office operations, including supplies, assets, facilities, and day-to-day administrative requirements across sites.
• Build positive working relationships with internal teams and external stakeholders to support efficient service delivery and positive outcomes.

Requirements for Success

• Relevant qualification in Administration, Business or a related field (desirable), or equivalent experience.
• Previous experience providing administration, reception or secretarial support in a complex service environment.
• Strong customer service skills, with the ability to build positive relationships with participants, staff and stakeholders.
• Excellent organisational skills, with the ability to manage competing priorities, meet deadlines and maintain accuracy.
• Resilience, adaptability and the ability to navigate change while remaining focused and solutions oriented.
• Strong digital proficiency, with confidence using Microsoft Office, databases and administrative systems.
• High level of professionalism, discretion and confidentiality when handling sensitive information.
• Ability to meet NDIS Worker Screening Check and NDIA onboarding requirements.
• Current Australian Driver’s Licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.