Residential & TAC - Client Contracts Officer

Uniting NSW.ACT; Newcastle-Maitland; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

NFP salary packaging

U rewards program

Fitness Passport discounts

Additional leave purchase

Job summary

Uniting NSW.ACT is seeking a thoughtful Client Contracts Officer to join the Client Administration Team at Garden Suburb Office. You will guide older Australians and families through financial and contractual aspects of aged care with care and integrity.

Responsibilities include handling accommodation fees, residency agreements, admissions coordination, and accurate data management in our Finance System—delivering excellent service and support.

Qualifications

• Higher School Certificate or equivalent in an administrative/clerical role.
• Experience in administration, ideally in aged care, health or community services.
• Excellent written and verbal communication with a calm, professional manner.
• Strong attention to detail and accurate data entry skills with systems knowledge.
• A collaborative mindset and a passion for great customer service.

Responsibilities

• Be a warm, knowledgeable point of contact for clients and families—explain accommodation fees, means tests and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements with accurate, timely documentation.
• Coordinate with Residential Aged Care Services for admissions, bed offers, and client paperwork.
• Monitor admissions and payments, ensuring accuracy and compliance with requirements.
• Maintain records in the Finance System and respond to client account enquiries promptly.
• Support the Client Administration Team to ensure clients feel respected and cared for.

Skills

Administrative experience

Customer service

Communication skills

Attention to detail

Data entry

Education

Higher School Certificate or equivalent

Tools

AX/PeoplePoint

Job description

Client Contracts Officer

Full-time Position
Garden Suburb Office
$35.99 per hour + Super + NFP Salary Packaging benefits

About Uniting

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. Our values are Compassionate, Respectful, Imaginative,andBold, and guide everything we do.

We’re here for older Australians and their families, helping them navigate the next chapter of life with comfort, confidence, and care.

The Role

We’re looking for a thoughtful and empathetic Client Contracts Officerto join our dedicated Client Administration Team inGarden Suburb Office.

In this role, you’ll become a trusted source of information and reassurance for older people and their families — guiding them through the financial and contractual aspects of moving into aged care. You’ll help them understand their options, feel supported, and know that everything is being handled with care and integrity.

What You’ll Do

• Be a warm, knowledgeable point of contact for clients and families — answering questions and providing clear information about accommodation fees, means assessments, and Residency Agreements.
• Prepare and manage Permanent Residential Care Residency Agreements, ensuring all documentation is accurate, timely, and compliant.
• Coordinate with Residential Aged Care Services to ensure smooth and efficient processing of admissions, bed offers, and client documentation.
• Monitor admissions and payment details, ensuring accuracy and compliance with legislative and contractual requirements.
• Maintain accurate records and data in our Finance System and respond promptly to any client account enquiries.
• Support the overall efficiency and effectiveness of the Client Administration Team, ensuring our clients always feel respected and cared for.

About You

You’re someone who finds meaning in helping others — particularly older people and their families at what can be a complex and emotional time. You’re patient, organised, and have a genuine desire to make things easier for others.

You’ll also bring:

• Higher School Certificate or equivalent experience in an administrative or clerical role.
• Experience in administration, ideally within aged care, health, or community services.
• Excellent written and verbal communication skills, with a calm and professional phone manner.
• Strong attention to detail and accurate data entry skills (experience with AX/PeoplePoint is a plus).
• A collaborative mindset and a passion for great customer service.

Why Uniting?

Working at Uniting means being part of something bigger. You’ll be part of a team that truly makes a difference — helping people feel informed, valued, and supported every step of the way.

You’ll also enjoy:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive, and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

For all questions, please don't hesitate to contact Dina Oraha via email at [e-mail]

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.