Administration Officer

Healthscope Hospitals; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexibility to work across multiple Hs

Discounted health insurance (non-cas)

Professional development & support

Job summary

Dorset Rehabilitation Centre in Pascoe Vale, part of Healthscope Hospitals, is seeking an Administration Officer to support Outpatient Reception and Booking Teams. This role involves managing a busy reception, coordinating appointments, admitting paperwork, and handling follow‑up calls to ensure patient flow.

You will work with our Administration team in a modern rehabilitation hospital in Melbourne's eastern suburbs, with opportunities to learn Healthscope systems and collaborate across

Qualifications

• Strong attention to detail and reliability.
• Experience with MS Office (Outlook, Word, Excel).
• Ability to work independently and in a team.
• WebPas Hospital system experience is desirable.
• Reliable and trustworthy in handling confidential information.

Responsibilities

• Manage a busy reception desk and answer/redirect calls.
• Organise appointments and prepare admission paperwork.
• Conduct follow-up requests and reminder calls for visits.
• Maintain accurate medical records and perform health fund checks.
• Handle co-payments and coordinate with other departments.
• Complete other clerical tasks such as data entry.

Skills

Attention to detail

MS Office proficiency

Teamwork & independence

WebPas hospital system

Reliability

Tools

WebPas Hospital system

Job description

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

Make a genuine impact, helping patients regain independence and improve quality of life every day.

Work in a modern rehabilitation hospital committed to excellence in patient care

Located in Melbourne's beautiful eastern suburbs, close to parks, cafes, and local amenities.

About the role:

Our Administration Team has a vacancy for an enthusiastic and motivated individual to work alongside our team of Administration staff in supporting the hospital’s Outpatient Reception & Booking Teams.

About us:

Dorset Rehabilitation Centre is a 30-bed inpatient Private hospital with an extensive Outpatient program catering for all our patients and their individual needs for Rehab. We are located in Pascoe Vale.

As an Administration Officer your responsibilities will include:

• Perform a broad range of administration duties including:
  
  
  
  • Manage a busy reception desk
  
  
  • Answer and redirect calls
  
  
  • Organise appointments and prepare admission paperwork
  
  
  • Conduct follow‑up requests and make reminder calls for visits
  
  
  
  


• Maintain accurate and effective record management systems including preparation of medical records


• Perform Health Fund Checks as required


• Manage the collection of excesses/co payments


• Coordinate with staff from other departments


• Complete other clerical tasks such as data entry

Selection Criteria:

• Strong attention to detail


• Experience in MS Office (Outlook, Word, and Excel)


• Works well independently and within a team


• WebPas Hospital system experience (Desired)


• Reliability a must

Why Healthscope?

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network


• Discounted health insurance (non-casuals only)


• Continuous professional development, education & support provided to encourage growth

For any questions, please reach out to Caz Baker - Administration Manager - Dorset Rehabilitation Centre - 03 8371 9477

More Information:

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.