Administration Officer

Healthscope Hospitals; Newcastle City Council; Hybrid; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Continuous professional development

Discounted health insurance

Flexible rostering

Free parking

Job summary

Healthscope Hospitals’ Hunter Valley Private Hospital in Newcastle region is seeking a motivated administrator to support admissions and reception. You will manage a busy front desk, handle calls, organise appointments, and assist with admission paperwork.

The role requires attention to detail, proficiency in MS Office, and ability to work both independently and as part of a team. Our site offers flexible rostering, development opportunities, and free parking.

Qualifications

• Strong attention to detail.
• Experience using MS Office (Outlook, Word, Excel).
• Ability to work independently and in a team.
• Willingness to work a variety of shifts, including early/late.
• Experience with WebPas Hospital system is desirable.

Responsibilities

• Manage a busy reception desk and answer/redirect calls.
• Organise appointments and prepare admission paperwork.
• Conduct follow-up calls for visits and reminders.
• Maintain accurate medical records and health fund checks.
• Coordinate with other departments and perform data entry.

Skills

Attention to detail

MS Office

Teamwork

Shift flexibility

WebPas Hospital

Job description

Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?

• Continuous professional development, education & support provided
• Inclusive, values‑led workplace
• Deliver outstanding patient care within a dedicated team

About the role:

Our Patient Services Team has a vacancy for an enthusiastic and motivated individual to work alongside our team of Administration staff in supporting the hospital’s Admissions and Reception.

About us:

Hunter Valley Private Hospital is located on the fringe of Newcastle and is close to the Pacific Motorway, vineyards and university. We are an independent 83 bed facility with a 5-theatre Operating Suite providing medical (geriatric and palliation), rehabilitation, hydrotherapy and surgical services. HVPH is committed to providing a workplace culture that respects, supports and rewards staff members.

Employment at Hunter Valley Private allows you to embrace a quality lifestyle. As the longest established private hospital in the region, HVPH enjoys seeing exceptionally high patient satisfaction scores and prides itself on being a referrer of choice due to the exceptional care patients receive.

Enjoy an easy journey to work with free parking in a relatively quiet location.

Hunter Valley Private cultivates an inclusive team culture, prioritising both patient and staff safety in the provision of excellent care, having received perfect ratings in its last 2 ACHS accreditation surveys.

We provide flexibility in rostering and strive to help staff maintain a positive work life balance. Workplace safety is extremely important at HVPH, with all staff engaged in safety and wellbeing programs across the site, including Fitness Passport.

Key Responsibilities:

• Perform a broad range of administration duties including:
  • Manage a busy reception desk
  • Answer and redirect calls
  • Organise appointments and prepare admission paperwork
  • Conduct follow‑up requests and make reminder calls for visits
• Maintain accurate and effective record management systems including preparation of medical records
• Perform Health Fund Checks as required
• Manage the collection of excesses/co payments
• Coordinate with staff from other departments
• Complete other clerical tasks such as data entry

Selection Criteria:

• Strong attention to detail
• Experience in MS Office (Outlook, Word, and Excel)
• Works well independently and within a team
• Flexible to work a variety of shifts – early/late shifts
• WebPas Hospital system experience (Desired)

Why Healthscope?

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth
  We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

More Information:

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.