Administration Officer

Cleanaway; City Of Kwinana; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary package

Paid parental leave

Employee share plan

Novated leasing

Vaccinations (flu)

Employee assistance program

Health insurance discounts

Company discounts

Job summary

Cleanaway is seeking an Administration Officer in Kwinana, WA to support invoicing, documentation, and customer services. You will work with operations and finance to ensure accurate billing and timely processing, while maintaining data integrity and professional stakeholder communication.

The role demands meticulous attention to detail, strong organizational skills, and the ability to handle multiple priorities in a busy environment. Experience with Salesforce and ERP systems is advantageous.

Qualifications

• Experience in administration and invoicing roles.
• Proven data entry accuracy and problem solving.
• Familiarity with billing processes and customer service.
• Experience with Salesforce or ERP systems is advantageous.

Responsibilities

• Process customer invoices accurately and efficiently using documentation and internal systems.
• Review and reconcile job documentation to ensure correct charges and details before invoicing.
• Liaise with operations to clarify job details and resolve discrepancies.
• Investigate and resolve billing enquiries, disputes and credit requests promptly.
• Maintain accurate customer records and manage cases in Salesforce.
• Follow up on outstanding sales orders and incomplete documentation to capture all revenue.
• Collaborate with finance and ops to resolve issues and improve admin efficiency.
• Provide general admin support and assist with meetings.

Skills

Attention to detail

Organised

Time management

Communication

Data entry

Excel

Salesforce

Invoicing

Accounts receivable

Tools

Salesforce

JDE

Excel

Job description

Join Australia’s leader in sustainable, total waste management solutions.

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We are seeking a motivated and detail-oriented Administration Officer to join our team in Kwinana, WA.

This is an excellent opportunity for an organised and proactive administrator who enjoys working with numbers, solving problems and ensuring things are done right the first time.

Supporting our specialised waste management operations, you will play an important role in ensuring accurate and timely customer invoicing, processing operational documentation and resolving billing enquiries. Working closely with our operations and finance teams, you will help maintain efficient administrative processes and deliver a high standard of customer service.

With a varied workload and a supportive team environment, this role will suit someone who takes pride in their accuracy, enjoys investigating discrepancies and has the initiative to see tasks through to completion.

Key Responsibilities

• Process customer invoices accurately and efficiently, using operational documentation, manual dockets and internal billing systems.
• Review and reconcile job documentation, ensuring charges, customer details and purchase orders are correct before invoicing.
• Liaise with operational teams to clarify job details, resolve discrepancies and ensure accurate billing.
• Investigate and resolve customer billing enquiries, disputes and credit requests in a timely and professional manner.
• Maintain accurate customer records and manage enquiries and cases through Salesforce.
• Follow up outstanding sales orders and incomplete documentation to ensure all revenue is accurately captured.
• Work collaboratively with finance, operations and other internal stakeholders to resolve issues and improve administrative efficiency.
• Provide general administrative support and assist with the preparation of weekly and monthly meetings.

About You

You are a reliable, organised and solutions-focused administrator who enjoys working in a busy operational environment. With exceptional attention to detail and a positive, can-do attitude, you take ownership of your work and are committed to delivering accurate results.

You will also bring:

• Previous experience in administration, invoicing, accounts receivable or a similar role involving accurate data entry and processing.
• Excellent attention to detail, particularly when reviewing documentation, processing invoices and identifying discrepancies.
• Strong organisational and time-management skills, with the ability to manage competing priorities.
• A proactive approach to problem-solving, with the persistence to investigate issues and see them through to resolution.
• Strong communication and interpersonal skills, with the confidence to liaise with customers and internal stakeholders.
• The ability to work independently while contributing positively to a collaborative team environment.
• Sound computer literacy, including Microsoft Office, particularly Excel.
• Experience using Salesforce, JDE or similar business systems would be advantageous.

Above all, we're looking for someone with a great attitude, a willingness to learn and a genuine commitment to getting the details right.

Why Join Cleanaway?

• Attractive salary package
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Join us on our exciting journey towards a sustainable future.