Administration Officer

The HR Room; Australian Capital Territory; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northside Psychology seeks a friendly and organised Administration Officer to be the first point of contact for clients across Belconnen and Gungahlin clinics. The role supports day-to-day operations and helps clinicians deliver outstanding care in a growing mental health practice.

The successful candidate will have experience in medical/mental health settings, strong communication and organisational skills, and the ability to multitask.

Qualifications

• Experience in medical/allied health or mental health settings.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Proficient with computer systems and admin software.
• Genuine passion for helping people and delivering outstanding client care.
• Current Working with Vulnerable People Card (or ability to obtain).
• Current National Police Clearance and Driver's Licence (or willingness to obtain).
• Knowledge of Medicare claiming and rebate processes.

Responsibilities

• Welcome clients and visitors with professionalism, empathy and warmth.
• Manage incoming phone calls, emails and appointment enquiries.
• Coordinate client bookings, schedules and clinician diaries.
• Process invoices, payments and Medicare rebates.
• Maintain accurate and confidential client records.
• Provide administrative support to clinicians and the operations team.
• Contribute to the smooth and efficient running of the practice.

Skills

Organised

Communication

Interpersonal skills

Attention to detail

Multitasking

Admin software

Privacy & confidentiality

Medicare knowledge

Zanda / practice software

Driver's licence

Working with Vulnerable People Card

Tools

Zanda

Job description

At Northside Psychology, we're passionate about providing high-quality mental health support to our community. We're looking for a warm, organised and customer-focused Administration Officer to become a valued long-term member of our team.

As the first point of contact for our clients, you'll play a pivotal role in creating a welcoming and supportive experience for people seeking psychological care. This is an opportunity to build a rewarding career within a growing and respected mental health practice, working alongside a team of dedicated clinicians and professionals.

About the role

This is a permanent position offering stability, professional development and the chance to be part of a supportive workplace culture. Working across our Belconnen and Gungahlin clinics, you will support the day-to-day operations of the practice, ensure exceptional client service and assist our clinicians to deliver outstanding care.

Key responsibilities

• Welcome clients and visitors with professionalism, empathy and warmth.
• Manage incoming phone calls, emails and appointment enquiries.
• Coordinate client bookings, schedules and clinician diaries.
• Process invoices, payments and Medicare rebates.
• Maintain accurate and confidential client records.
• Provide administrative support to clinicians and the broader operations team.
• Contribute to the smooth and efficient running of the practice.

About You

You are a highly organised and approachable professional who thrives in a client-focused environment. You understand the importance of discretion, compassion and excellent service when supporting individuals accessing mental health care.

• Experience within a medical, allied health or mental health environment.
• Exceptional communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and manage competing priorities effectively.
• Confident using computer systems and administrative software.
• A genuine passion for helping people and providing outstanding client care.
• Current Working with Vulnerable People Card (or ability to obtain).
• Current National Police Clearance and Driver's Licence (or willingness to obtain).
• Knowledge of Medicare claiming and rebate processes.
• Experience using Zanda or similar practice management systems.
• Understanding of privacy and confidentiality requirements within healthcare settings.

Why Join Northside Psychology?

Meaningful Work

Support people at important moments in their mental health journey and make a genuine difference in your community.

Stable & Secure Employment

Enjoy the benefits of a permanent role within an established and growing practice.

Join a collaborative team that values respect, professionalism and wellbeing.

Professional Development

Access ongoing training, learning opportunities and career growth pathways.

Positive Workplace Culture

Be part of an inclusive organisation that celebrates diversity and values every team member's contribution.

Competitive Remuneration

We offer an attractive salary package reflective of your skills, experience and contribution.