Administration Officer

Connect2Care; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

EAP program

Career progression

Hardware & tools

Annual leave loading

Relocation opportunities

Health insurance options

Job summary

Connect2Care seeks a client relations agent to support key stakeholders, handle client queries and intake, and collaborate with therapy staff to ensure smooth service delivery.

You will contribute to administrative tasks and assist therapists in managing client relationships with NDIs stakeholders, while growing within a multidisciplinary team across Australia.

Qualifications

• Strong communication and customer service skills are essential.
• Organised, proactive and adaptable with a professional approach.
• Ability to work with therapy staff and manage client relationships in a supportive manner.

Responsibilities

• Assist with stakeholder queries and intake for NDIs clients.
• Work closely with therapy staff to support service delivery and administration.
• Manage client relationships with key stakeholders of the NDIS.
• Handle general practice administration and coordinate tasks within the team.

Skills

Strong communication

Customer service

Organised

Proactive

Adaptable

Professional demeanor

Tools

Microsoft Office 365

Job description

Connect2Care is looking for an individual to sit within our client relations team who will be responsible for assisting with key stakeholders, client queries & intake. The client relations agent will be required to work closely with therapy staff to ensure optimal service delivery & management of administrative tasks. This position is a combination role of practice administration, along with assisting therapists in managing client relationships with key stakeholders of the NDIS. Connect2Care will train the appropriate candidate in the scope of the NDIS, giving them the knowledge needed to provide appropriate assistance to therapists & clients.

Requirements

To apply for the role, you will need to have or be able to obtain the following:

• Working with Children Check (WWCC or Blue Card)
• NDIS Worker Screening Check
• Evidence of COVID-19 vaccination (or valid exemption)
• Police Check & International Police Check (only applicable to individuals who have lived overseas)
• High IT literacy with experience in Microsoft Office 365

About You

• Strong communication and customer service skills
• Organised, proactive, and adaptable
• Positive team player with a professional approach
• Committed to delivering person-centred support

Additional benefits of working at Connect2Care include:

• EAP (Employee Assistance Program)
• Clearly defined career progression opportunities
• Necessary hardware & tools
• Annual leave loading includedOpportunity to learn and be supported by a large Administration Team as well as a multidisciplinary team
• Opportunities to relocate to almost anywhere in Australia
• Unlimited drinks & snacks at all offices
• Discounted health insurance options

As part of your role, you will be working with children, people with disability, the elderly, and people who are vulnerable. We are committed to safety, including those of children. We have zero tolerance for abuse.