Administration Officer

Palliative Care SA; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Job summary

Southern Adelaide Local Health Network's GP Plus sites are seeking an Intermediate Care administrative assistant to deliver high-quality reception and clerical services for patients, staff and programs. You will handle calls, walk-ins, bookings, records and referrals with professionalism and confidentiality.

You will work across teams to ensure smooth operations, support intake services, and maintain up-to-date client information while contributing to continuous quality improvement in a busy

Qualifications

• Experience providing an administrative and frontline service in a community health setting.
• Utilise high level communication skills to effectively work with diverse people and resolve issues.
• Demonstrated ability to prioritise, organise and manage work with limited supervision.
• Demonstrate ability to be innovative and contribute to quality improvement.
• Experience administering client records and information management systems.
• Experience managing difficult situations and resolving conflict constructively.

Responsibilities

• Responding appropriately and promptly to incoming calls and walk-in visitors.
• Assessing client need and providing up-to-date information, resources and referrals.
• Ensuring room bookings, resources and information for programs are current.
• Registering new clients and maintaining client record systems.
• Providing a prompt, courteous and professional service to clients and staff.
• Collaborating with teams to achieve shared goals.
• Referencing clients to intake services and arranging appointment times as required.
• Processing incoming and outgoing mail.

Skills

Administrative frontline service

High level communication

Conflict resolution

Problem solving

Client records management

Team collaboration

Job description

• Southern Adelaide Local Health Network – Noarlunga Centre – GP Plus Sites
• Salary $66,442 - $69,504 p.a. (Pro Rata) ASO2 | 30 Hours Per Week – Contract Until Sep 2027 with a view to Permanency

Join our GP Plus Team!

Work at the heart of Southern Adelaide's healthcare network, working with diverse teams across clinical and corporate areas while developing valuable skills in a fast-paced, rewarding environment that directly impacts patient care and community health outcomes.

About the role:

Reporting to the Administration Coordinator, this role is accountable for delivering culturally appropriate, equitable, comprehensive, high quality, effective and confidential Intermediate Care focused administrative, reception and clerical services for patients/clients and staff of the SALHN GP Plus sites.

Duties for the role will include:

• Responding appropriately and promptly to incoming calls and walk in visitors.
• Assessing client need and providing up to date information, resources and referral options in a courteous and confidential manner.
• Ensuring that room bookings, resources and information for programs are current.
• Registering new clients and maintaining client record systems.
• Providing a prompt, courteous and professional service to all clients including colleagues, other departments and the community.
• Consistently working positively within a team (and/or across teams) to achieve team goals.
• Referring clients to appropriate intake services and arranging appointment times as required.
• Processing incoming and outgoing mail.

About you:

• Experience providing an administrative and frontline service in a community health setting
• Utilise high level communication skills to effectively work with, and resolve issues and conflict with, people with diverse value systems, cultural differences and special needs, including patients/clients, multi-disciplinary health professionals, other organisations and providers, and the community
• Demonstrated ability to prioritise, organise and manage work effectively with limited supervision, use initiative and problem solving skills
• Demonstrate ability to be innovative and contribute to quality improvement activities
• Experience administering client records and information management systems
• Experience managing difficult situations and resolving conflict in a constructive manner

Want To Know More? Contact:

Amanda Wells, Admin Coordinator, 81649119, [e-mail]

Application Closing Date:

11.55 pm Wednesday 18th of Nov 2026

Attachments:

• GP Plus Administration Assistant Role Description
• Australian applicant guidelines
• International applicant guidelines

Applicant Information:

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 940080