Administration Manager

Bolton Clarke; Murwillumbah; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Work-life balance

Career development

Salary packaging benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking an Administration Manager for the Lismore & Far North Coast NSW region. In this hands-on role you will provide essential administrative support, manage front desk operations and coordinate rostering, admissions and records to ensure smooth home operations.

You will build referral partnerships with hospitals, GPs and community groups, promote resident services, and uphold confidentiality while delivering outstanding customer service to residents and families.

Qualifications

• Recent and strong experience in an Administration role (aged care or healthcare desirable).
• Proven sales and customer service experience.
• High proficiency in the use of Microsoft Office Suites, including Excel knowledge.
• Experience with rostering management and hiring processes preferred.
• Ability to maintain confidentiality at all times.
• Valid working rights in Australia.
• Prior to commencement - complete a National Police Check and/or a NDIS Workers Check.

Responsibilities

• Provide overall administrative support that contributes to the successful operation of the home.
• Manage sales enquiries from prospective residents, families and referrers.
• Conduct high-quality tours, converting enquiries into admissions through effective relationship management.
• Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.
• Promote resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs.
• Oversee front desk reception/concierge.
• Roster management and employee compliance.
• Resident admission record and documentation management.
• Record and expense management.
• Coordinate meetings, minutes and action items.

Skills

Administrative experience

Sales & customer service

Microsoft Office (Excel)

Rostering & hiring processes

Confidentiality

Interpersonal skills

Tools

Microsoft Office Suite

Job description

## Administration ManagerApply: Lismore & Far North Coast NSW: Full time: Posted Today: End Date: October 30, 2026 (30+ days left to apply): JR002953**Bolton Clarke Group**one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.**The Role** The Administration Manager is a critical role where you will be required to think on your feet and juggle multiple demands to ensure the successful operation of the home.**The key focus of the role will be to:*** Provide overall administrative support that effectively contributes to the successful operation of the home* Manage sales enquiries from prospective residents, families and referrers* Conduct high-quality tours, converting enquiries into admissions through effective relationship management.* Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.* Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs* Oversee/manage the front desk reception/concierge* Roster Management and Employee Compliance* Resident Admission record and documentation management* Ensure all home administration supplies, and equipment is maintained and consistent with requirements* Record and expense management* Coordinate meeting, minutes and action items**To be successful*** Recent and strong experience in an Administration role (aged care or healthcare desirable)* Proven sales and customer service experience* High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)* Experience with rostering management and hiring processes preferred* A caring and kind manner and be comfortable interacting with residents and their families* Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)* Highly organised & able to effectively manage and prioritise multiple tasks* Ability to maintain a high level of confidentiality at all times* Valid working rights in Australia* Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)**About this location:**Heritage Lodge, a 103 bed residential aged care facility located in Murwillumbah in the Tweed Shire, 13km south of the Queensland border. Surrounded by homely comforts and beautiful gardens, we enjoy a close-knit community that feels more like a family. **Why Work For Bolton Clarke:** * Excellent work/life balance with shifts that suit your personal needs* A caring team environment with strong clinical and allied health support* Career progression and development opportunities* **Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free*** Private health insurance and gym discounts* An Employee Assistance Program for staff and family**Apply Now:** Our application process takes 10 minutes to apply, please follow the below link to start your application.**Our commitment to diversity:** At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.If you have any further queries, please contact Natalie Paff ([e-mail])