Administration Manager

Bolton Clarke; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging and tax benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke is seeking a hands-on Administrative Assistant for a Burleigh Waters-based aged care facility on the Gold Coast. You will provide comprehensive admin support, manage front desk operations, and assist with rostering and admissions to ensure smooth daily operations.

The role requires strong Microsoft Office skills (especially Excel), and a compassionate manner when engaging with residents and families. National Police/NDIS checks may be required.

Qualifications

• Recent and strong experience in an Administration role (aged care or healthcare desirable).
• Proven sales and customer service experience.
• High proficiency in Microsoft Office Suites, including Excel (essential).
• Experience with rostering management and hiring processes preferred.
• A caring and kind manner and be comfortable interacting with residents and their families.

Responsibilities

• Provide overall administrative support that effectively contributes to the successful operation of the home.
• Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs.
• Oversee/manage the front desk reception/concierge.
• Roster Management and Employee Compliance.
• Resident Admission record and documentation management.
• Ensure all home administration supplies, and equipment is maintained and consistent with requirements.
• Record and expense management.
• Coordinate meeting, minutes and action items.

Skills

Customer service

Organisation

Confidentiality

Communication

Tools

Microsoft Office

Excel

Humanforce rostering

Quality management systems

Internal database

Job description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

The Role

• Provide overall administrative support that effectively contributes to the successful operation of the home
• Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs
• Oversee/manage the front desk reception/concierge
• Roster Management and Employee Compliance
• Resident Admission record and documentation management
• Ensure all home administration supplies, and equipment is maintained and consistent with requirements
• Record and expense management
• Coordinate meeting, minutes and action items

To be successful

• Recent and strong experience in an Administration role (aged care or healthcare desirable)
• Proven sales and customer service experience
• High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)
• Experience with rostering management and hiring processes preferred
• A caring and kind manner and be comfortable interacting with residents and their families
• Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)
• Highly organised & able to effectively manage and prioritise multiple tasks
• Ability to maintain a high level of confidentiality at all times
• Valid working rights in Australia
• Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)

About this location

Sandbrook, a 109 bed residential aged care facility located in Burleigh Waters. It is near the beautiful beaches of the Gold Coast, as well as several shopping centres, schools, public transport, restaurants and a vast range of health and community servic

Why Work For Bolton Clarke

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Natalie Paff ([e-mail]). We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.