Administration Manager

Healthscope Hospitals; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Northpark Private Hospital in Melbourne is seeking an experienced Administration Manager to lead the Administration Services team across Front Office, Ward Administration, Emergency Department Administration, Pre-Admissions and Theatre Bookings. You will drive operational excellence, improve patient flow and deliver exceptional service to patients, visitors, VMOs and staff.

Reporting to the Director of Finance and Support Services, this role combines strategic leadership with hands-on oversight

Job description

Areyou an experienced administration professional with a track record of leading high-performing teams and driving operational excellence?

If so, Northpark Private Hospital is seeking an experienced Administration Manager to lead our Administration Services team and play a key role in supporting the delivery of high-quality patient care.

Northern Suburbs location with onsite parking

Supportive & collaborative leadership environment

Play a key role in patient experience and hospital operations

About the role:

Northpark Private Hospital is seeking an experienced and motivated Administration Manager to lead the delivery of efficient, compliant and patient-centred administration services across the hospital.

Reporting to the Director of Finance and Support Services, you will provide strategic and operational leadership across Front Office, Ward Administration, Emergency Department Administration, Pre-Admissions and Theatre Bookings.

This pivotal leadership role is responsible for driving operational excellence, enhancing patient flow, optimising revenue cycle performance and delivering an exceptional experience for patients, visitors, VMOs and staff.

You will work closely with hospital leaders to ensure best-practice administrative services that support the hospital's operational, financial and patient care objectives.

About us:

Northpark Private Hospital is well known as one of the leading private hospitals in the northern suburbs of Melbourne. Situated in leafy Bundoora, our patients are locals and those travelling from the outer suburbs of Melbourne and regional Victoria.

Northpark Private is well known for our provision of a broad range of care including surgical, medical, and mental health services. We are well known as a premier maternity hospital having delivered many local babies and subsequently their families over the years, our maternity service also includes a well-respected Early Parenting Unit.

Northpark Private Hospital was built in 1979 and between 2012 and 2013 underwent a $35 million redevelopment that included the addition of five state of the art operating theatres, additional 42 beds and new consulting suites with the capacity for over 100 healthcare specialists.

Northpark Private Hospital is part of Healthscope and shares a commitment to the provision of quality Healthcare.

Northpark Private Hospital is fully accredited against The National Safety and Quality Health Service Standards.

About you:

You are a proactive and resilient leader who thrives in a fast-paced environment. You lead by example, communicate effectively, and are passionate about building engaged teams and delivering outstanding customer experiences.

Most importantly, you are committed to continuous improvement and understand the important role administration teams play in supporting exceptional patient care.

Join Northpark Private Hospital and help shape the future of patient-centred administration services.

Key responsibilities:

• Lead and manage all hospital administration functions.
• Drive exceptional patient, visitor and customer experiences.
• Optimise patient booking, admission, discharge, billing and collection processes.
• Lead, mentor and develop a high-performing administration team.
• Manage workforce planning, rostering and team capability development.
• Monitor and improve operational, quality and financial performance outcomes.
• Support accreditation, compliance and continuous improvement activities.
• Partner with clinical and operational leaders to improve patient flow and service delivery.
• Act as a key escalation point for administration-related matters.
• Foster a culture of safety, accountability and service excellence.

• Demonstrated experience leading large administration or operational teams.
• Proven experience managing KPIs across people, quality and financial performance.
• Strong leadership, coaching and performance management skills.
• Experience building and maintaining effective stakeholder relationships.
• Workforce planning and rostering experience.
• Strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• Sound financial and commercial acumen.
• Intermediate to advanced Microsoft Office skills.
• Diploma qualification in Management, Business or a related discipline (or working towards).
• Previous experience within a healthcare or hospital environment.
• Knowledge of WebPAS or similar patient management systems.
• Experience supporting accreditation activities.
• Understanding of private health fund contracts and revenue cycle processes.
• Bachelor's qualification in Healthcare Management, Business or a related discipline (or working towards).

Why Healthscope?

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

You'll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

Come and be the difference in our patient's lives.

More Information

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children.

Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment.

Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.