Ward Clerk

Healthscope Hospitals; Sydney; Hybrid; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Flexibility across hospitals

Discounted health insurance

Professional development

Job summary

Norwest Private Hospital is seeking a Part-time Ward Clerk for its busy Day Surgery Unit. You will be the first contact for patients and visitors, delivering a warm, welcoming experience and providing essential administrative support to the clinical team.

Flexibility is essential with shifts from 5am to 7:30pm. This role offers a collaborative environment within the Healthscope network and opportunities for development in a fast-paced healthcare setting.

Qualifications

• Ward Clerk role in Day Surgery Unit requiring customer-focused service.
• Must be able to work early morning and late evening shifts (5am–7:30pm).
• Excellent interpersonal and administrative skills.
• Proficiency with Microsoft Office and healthcare administration systems.
• Experience in a patient-facing environment is advantageous.

Responsibilities

• Welcoming and assisting patients, carers, and visitors
• Providing timely updates to relatives regarding patient progress and collection timeframes
• Preparing and managing Day Surgery patient files
• Coordinating documentation, including pathology and radiology results
• Assisting with patient admissions and discharges during busy periods
• Providing administrative support to the Nurse Unit Manager and nursing team
• Liaising with allied health professionals, porters, and other hospital departments to coordinate patient care and transfers

Skills

Customer service

Communication

Organisational skills

MS Office

Tools

Healthcare systems

Job description

Why Join Us?

• Enjoy a 36-hour week across 5 days for work-life balance


• Be part of a friendly, supportive and collaborative team


• Work in a fast-paced and rewarding healthcare environment


• Gain valuable experience with ongoing training and development opportunities


• Make a meaningful difference to the patient experience every day

An exciting opportunity has become available for a part-time Ward Clerk to join our busy Day Surgery Unit. This role is ideal for someone who enjoys helping others, thrives in a customer-focused environment, and takes pride in delivering exceptional service.

As the first point of contact for many of our patients and visitors, you will play a vital role in creating a warm, welcoming, and supportive experience while providing administrative support to our clinical team.

Note: Flexibility is essential, with a requirement to work early morning and late evening shifts. Shifts can vary between 5am – 7.30pm

About Norwest Private Hospital

At Norwest Private Hospital, patient care is at the heart of everything we do. Our highly skilled team of surgeons, specialists, nurses, allied health professionals, and support staff are committed to delivering outstanding healthcare experiences and positive outcomes for every patient.

As one of Sydney's leading private hospitals, our 277-bed facility offers a comprehensive range of medical, surgical, and obstetric services, supported by advanced technology and robotic surgical capabilities. Located in the thriving North West growth corridor, we are proud to be part of Healthscope and recognised for excellence in areas including orthopaedics, neurosurgery, cardiology, cardiac surgery, and maternity care.

About the Role

As a Ward Clerk, you will be responsible for supporting patients, families, visitors, and clinical staff in a professional and compassionate manner. Key responsibilities include:

• Welcoming and assisting patients, carers, and visitors


• Providing timely updates to relatives regarding patient progress and collection timeframes


• Preparing and managing Day Surgery patient files


• Coordinating documentation, including pathology and radiology results


• Assisting with patient admissions and discharges during busy periods


• Providing administrative support to the Nurse Unit Manager and nursing team


• Liaising with allied health professionals, porters, and other hospital departments to coordinate patient care and transfers

Our Day Surgery Department

Our state-of-the-art perioperative services include:

• 19 operating theatres, including Endoscopy


• 32 first-stage recovery bays


• 32 second-stage recovery chairs


• 16 pre-operative beds

We support a broad range of specialties including: General Surgery, Orthopaedics, Neurosurgery, Cardiothoracic Surgery, ENT, Plastics, Paediatrics, Obstetrics & Gynaecology, Ophthalmology, Gastroenterology, Urology, Vascular Surgery, Angiography, Oral & Dental Surgery, Bariatric and Colorectal Surgery.

About You

To be successful in this role, you will bring:

• Outstanding customer service and interpersonal skills


• Excellent verbal and written communication abilities


• Strong organisational skills with the ability to prioritise competing tasks


• Intermediate computer skills, including Microsoft Office and healthcare administration systems


• Previous experience in a customer-facing or reception-based role


• A positive attitude and commitment to delivering exceptional patient experiences


• Medical terminology certificate highly regarded

Join Our Team

If you're looking for a rewarding role where you can make a genuine difference to patients, families, and the healthcare team, we'd love to hear from you. Join Norwest Private Hospital and become part of a workplace where compassion, teamwork, and excellence are valued every day.

Why Healthscope?

When you join Healthscope, you become part of our Community of Care . Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You’ll also benefit from:

• Flexibility to work across one or multiple hospitals across our network.


• Discounted health insurance (non-casuals only)


• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together .

Come and be the difference in our patient's lives.

Applications close: 6 November 2026

Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.