Administration Lead, Operations & Process Improvement

Townsville City Council; Townsville City; Sur place; AUD 87 000 - 93 000; Plein temps

Avantages offerts par ce poste

5 weeks annual leave

Leave loading 17.5%

Personal/Carers Leave 3 weeks

Parental Leave 14 weeks

Domestic and Family Violence Leave

Natural Disaster Leave

Uniforms and PPE provided

Annual wage progression

Salary Sacrifice opportunities

Learning and development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Superannuation contribution 13.5% for

Résumé du poste

Townsville City Council is seeking an Administration Officer – Functional Lead to support the Civil and Open Space team. You’ll supervise a small admin team, coordinate activities, manage records, and drive procurement and reporting.

The role blends hands-on admin with leadership and continuous improvement, delivering services to internal and external stakeholders. Key responsibilities include records management, scheduling, reporting, and implementing practical process improvements to enhance

Qualifications

• Extensive experience in an administration role supporting diverse teams and functions.
• Demonstrated experience leading or supervising administration staff.
• Strong organisational skills with the ability to coordinate multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• A commitment to delivering exceptional customer service.
• Experience managing records, correspondence, reporting and business support activities.
• The ability to identify opportunities for process improvement and implement practical solutions.
• A Certificate IV in Business (or equivalent experience and competency).
• A current Queensland 'C' Class Driver Licence.

Responsabilités

• Provide high-level administrative support and supervision to a small administration team.
• Coordinate administrative activities and improve processes across the division.
• Maintain records, prepare reports and handle procurement activities.
• Schedule activities and deliver excellent service to stakeholders.
• Contribute to continuous improvement initiatives and system/workflow enhancements.

Connaissances

Administration experience

Leadership

Organisational skills

Communication

Customer service

Records management

Process improvement

Driver licence

Formation

Certificate IV in Business

C Class Driver Licence (QLD)

Description du poste

Townsville City Council is seeking an Administration Officer – Functional Lead to support the Civil and Open Space team. You’ll supervise a small admin team, coordinate activities, manage records, and drive procurement and reporting.

The role blends hands-on admin with leadership and continuous improvement, delivering services to internal and external stakeholders. Key responsibilities include records management, scheduling, reporting, and implementing practical process improvements to enhance