Administration - Home Support Officer

Uniting; Sydney; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Salary packaging options

Career development opportunities

Wellbeing programs

Job summary

Uniting Aldersgate is seeking a proactive Administration & Rostering Coordinator for our Lilyfield residential facility. You will manage staff rosters, provide admin support, and be the frontline contact for residents, families and staff in a busy home environment.

The role requires rostering experience, excellent communication and strong organisational skills to ensure staff is appropriately staffed and operations run smoothly.

Qualifications

• Certificate III or IV in Business Administration, Health Administration, Community Services or related discipline, or equivalent experience.
• Demonstrated experience in roster management is essential.
• Previous experience in a residential home/facility is essential.

Responsibilities

• Manage and maintain staff rosters to support safe operation of the home.
• Coordinate roster changes, staff leave, absences and shift replacements.
• Monitor staffing requirements and work with managers to resolve roster issues.
• Ensure roster information is accurate and communicated to relevant staff.
• Provide day-to-day administrative support to management and residential team.
• Deliver welcoming front-of-house service to residents, families and visitors.
• Maintain accurate records and client information with privacy considerations.
• Assist with enquiries, bookings, purchasing, and general office administration.
• Coordinate meetings and activities within the home.
• Build positive relationships with residents, staff and community stakeholders.
• Communicate respectfully with people from diverse backgrounds.
• Support reporting, documentation and compliance requirements.

Skills

Roster management

Staff coordination

Communication

Attention to detail

Independent working

Customer service

Education

Certificate III or IV in Business Administration, Health Administration, Community Services

Tools

Microsoft Office

Electronic records systems

Client management systems

Job description

Residential Facility | Lilyfield - FT 75 hours per fortnight

Uniting Aldersgate is looking for a vibrant, organised and engaging Home Support Officer to join our team at our residential facility in Lilyfield.

Are you an experienced administrator who understands the unique environment of an Aged Care residential home?

Do you have strong roster management experience and enjoy working with people from diverse backgrounds?

We are looking for someone who is warm, approachable, and highly organised, with the confidence to work in a busy residential environment. This is a hands-on administration role where your ability to coordinate rosters, communicate effectively and support the day-to-day operation of the home will make a genuine difference to our residents, staff and families.

About the opportunity

As the Administration & Roster Coordinator, you will play an important role in supporting the smooth and effective operation of our mental health home.

Working closely with the management and care teams, you will provide high-quality administrative support while coordinating staff rosters and helping ensure the home is appropriately staffed to meet the needs of our residents.

You will be a key point of contact for staff, residents, families, visitors and other stakeholders, contributing to a welcoming, respectful and inclusive environment.

Importantly, applicants must have:

• Demonstrated experience in staff roster management, including preparing, coordinating and maintaining rosters
• Experience working with changing staffing requirements, leave, absences and shift coverage
• The ability to work calmly, professionally and respectfully in a sometimes fast-paced environment

Key responsibilities

• Manage and maintain staff rosters to support the safe and effective operation of the home.
• Coordinate roster changes, staff leave, unplanned absences and shift replacements.
• Monitor staffing requirements and work collaboratively with managers and staff to resolve roster issues.
• Ensure roster information is accurate, current and communicated effectively to relevant staff.
• Provide day-to-day administrative support to the management and residential team.
• Deliver welcoming and professional front-of-house service to residents, families, staff, visitors and external stakeholders.
• Maintain accurate records, documentation and client information in accordance with privacy and confidentiality requirements.
• Support enquiries, appointments, bookings, purchasing, correspondence and general office administration.
• Assist with staff communication and the coordination of meetings and other activities within the home.
• Build positive relationships with residents, staff, families and community stakeholders.
• Communicate respectfully and effectively with people from diverse backgrounds and with varied needs.
• Support the management team with reporting, documentation and compliance requirements.
• Promote the rights, dignity, privacy and choice of residents.
• Contribute to continuous improvement and the delivery of a high-quality, person-centred service.
• Ensure administrative practices are consistent with relevant policies, procedures, legislation and quality standards.

Qualifications / Requirements

• Certificate III or IV in Business Administration, Health Administration, Community Services or a related discipline, or equivalent relevant experience.
• Demonstrated experience in roster management is essential.
• Previous experience working in a residential home/facility is essential.
• Previous experience in aged care, mental health, disability, community services or another residential care environment is highly regarded.

Skills & experience

• Proven experience managing staff rosters in a residential care environment
• Strong organisational skills and exceptional attention to detail.
• The ability to manage competing priorities and work effectively in a busy environment.
• Excellent written and verbal communication skills.
• The confidence to communicate with staff, residents, families and external stakeholders.
• Strong problem-solving skills and the ability to respond quickly to staffing and operational issues.
• Experience managing confidential and sensitive information.
• Experience using client management, rostering or workforce management systems.
• Strong computer skills, including Microsoft Office, email and electronic record systems.
• The ability to work independently while also being a collaborative member of the team.
• A calm, respectful and person-centred approach when working with residents

What we offer you

• Maximum allowable salary packaging to pay less tax, including up to $18,550 tax-free, plus regional benefits and parking.
• Opportunities to develop your career within a large and diverse organisation.
• Access to discounts and cashback programs with major retailers.
• Wellbeing programs, including a confidential Employee Assistance Program available to you and your family.
• A supportive and inclusive workplace where your contribution is valued.
• Opportunities to make a meaningful difference in the lives of people living in a residential mental health environment.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.

Our purpose is to inspire people, enliven communities and confront injustice.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks. Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.