Home Support Officer

Uniting; Goulburn; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Up to $18,550 NFP salary packaging

U rewards program with exclusive-dis

Fitness Passport

Supportive, inclusive environment

Career growth opportunities

Purchase of additional leave

Job summary

Uniting Taralga is seeking a Home Support Officer to manage rosters, support payroll processes and analyse workforce data for informed decisions. You’ll partner with the Service Manager to maintain accurate, compliant rosters and provide timely reporting on rostering metrics to support effective care delivery.

The role emphasises confidentiality, professional conduct, and a person-centred approach, with a focus on supporting staff, residents and families through efficient rostering practices.

Qualifications

• Certificate III in Business Administration, or equivalent rostering experience.
• Experience rostering staff and payroll support.
• Strong computing skills with CRM and rostering software.
• Excellent communication and customer service abilities.
• Strong attention to detail and multitasking capability.
• Well-developed organisation and time management.
• Proficiency in Outlook, Teams and Office suite.

Responsibilities

• Manage day-to-day rostering for staff, with updates and compliance.
• Prepare roster reports and support payroll processes.
• Collaborate with Workforce Coordinator to keep rosters current.
• Respond to enquiries from staff, residents and families.
• Organise meetings, training and minute-taking as required.
• Process invoices accurately and promptly.
• Maintain confidentiality and privacy in line with policies.
• Communicate effectively with diverse backgrounds.

Skills

Rostering

Payroll

Workforce reporting

CRM

Office suite

Outlook

Teams

Education

Certificate III in Business Administration

Customer Service certificate

Tools

CRM

Rostering software

Work Smart Dynamics

Job description

Home Support Officer – Uniting Taralga

• Located in Taralga, NSW.
• Full-time, Fixed-term contract until July 2027.
• Supportive, inclusive workspace suited for an experience Roster Scheuduler.

About the Role

As our Home Support Officer, you’ll play a vital role in keeping our residential aged care service running smoothly and efficiently. Working closely with the Service Manager you’ll take ownership of rostering, workforce admin administration and payroll support, helping to ensure our teams are in there to deliver exceptional care.

You’ll be responsible for developing and maintaining accurate, compliant and accessible rosters, while analysing workforce data and providing timely reporting on key rostering metrics to support informed decision-making.

You will contribute to Uniting’s person-centred approach by supporting staff, residents, and families through efficient, professional and confidential rostering practices.

Role Responsibilities

• Manage day-to-day rostering for staff. Including updates, changes and compliance.
• Prepare and maintain roster reports and support payroll processes
• Collaborate with the Workforce Coordinator to ensure rosters are current and accessible.
• Respond to internal and external enquiries, including staff and residents’ families.
• Organise meetings, training sessions and take minutes as required.
• Process invoices accurately and in a timely manner.
• Ensure confidentiality, privacy and compliance with Uniting policies and legislation.
• Communicate effectively with people from diverse backgrounds.

Qualifications

Typically, this role requires a Certificate III in Business Administration, Customer Service or equivalent rostering experience as well as:

• Prior rostering experience within a similar industry or with transferrable skills are required.
• Strong experience supporting payroll and workforce reporting.
• Strong computer skills with systems such as CRM, rostering software, and Work Smart Dynamics.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Well-developed organisational and time management skills.
• Advanced proficiency in Microsoft Outlook, Teams, and Office suite.
• Ability to problem-solve, negotiate, and manage competing priorities.

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.