Hotel Front Office Receptionist

MGSM Limited; New South Wales; On-site; AUD 57,000 - 69,000; Full time

Benefits offered by this job

Gym access

Staff discounts

Professional development

Generous leave entitlements

Wellbeing program

Discounted onsite parking

Subsidised health insurance

Job summary

Lakeside Hotel & Conference Centre is seeking a full-time receptionist to join our Front Office team at North Ryde. The role involves welcoming guests, handling check-in/check-out, processing reservations and payments, and coordinating with housekeeping and other departments to ensure a seamless guest experience.

Ideal candidates have customer-facing hospitality experience, strong communication skills, and the ability to handle cash and daily financial reconciliation.

Qualifications

• Experience in a customer-facing role, preferably hospitality or service industry.
• Strong commitment to excellent customer service and the ability to resolve problems calmly.

Responsibilities

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise with Housekeeping, F&B, Functions, Maintenance and other departments for smooth operations.
• Assist with group bookings, conferences and university-related accommodation requirements.

Skills

Customer service

Front office

Cash handling

Check-in/check-out

Reservations

PMS (Opera Cloud)

Microsoft Office

Communication skills

Tools

Opera Cloud PMS

Job description

About the Role

Lakeside Hotel & Conference Centre is seeking a full-time receptionist to join our friendly and professional Front Office team at our North Ryde campus. Salary Package: $62,830 per annum plus employer's superannuation Appointment Type: Full time, continuing appointment Location: Lakeside Hotel & Conference Centre | Macquarie University Services Limited (MQSL) | (Wallumattagal Campus, North Ryde

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

Your Responsibilities

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• Assist with group bookings, conferences, functions and university-related accommodation requirements.
• Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• Identify opportunities to enhance the guest experience and support repeat business.
• Maintain a high standard of presentation, professionalism and customer service at all times.
• Follow hotel policies, procedures and operational standards.
• Complete daily Front Office procedures, reports and administrative tasks accurately.
• Support night audit and financial reconciliation processes where required.
• Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.
• Assist with general hotel operations and other reasonable duties as required.

About You

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems. To be successful in this role, you will have:

• Demonstrated experience in a customer-facing or customer-service role (experience in hospitality or a related service industry is preferred).
• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
• Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities.
• Strong analytical and problem-solving skills.
• The ability to work independently and collaboratively as part of a team.
• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.
• Previous hotel Front Office or Reception experience, including knowledge of reservations, check-in/check-out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.

The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check. Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary à la carte restaurant – Lachlan’s, café and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.
• Subsidised onsite parking options

Flexibile Work At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page. At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. Hear from our Vice Chancellor Bruce Dowton Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day. Fostering Belonging Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong.

We acknowledge the richness of each individual’s identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

What we offer? When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include: Flexible, hybrid work arrangements 17% Superannuation Subsidised onsite parking options Extensive training and professional development programs Onsite childcare facilities to support working parents Onsite vacation care during school holidays Discounted health insurance Subsidised membership at our Sport & Aquatic Centre Access to an Employee Assistance Program for free and confidential support Convenient onsite GP, imaging, and physiotherapy clinics These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

Discover our beautiful campus Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities. Take a look at our campus Join a workplace that's inclusive, outcome-focused and driven by shared purpose. For further information about how the University, collects, uses and discloses personal information about you, refer to the privacy policy.

Applications Close: Sunday 18 October 2026 at 11:59 p.m. (AEST)